Replacement for the Replacement? help!! 1st generation program

Hi my name is Juan Robles I recently enter to the 1st generation ipod program replacement, and they do send me a better ipod touch nano 8 gb 6 generation.

but it doesn't charge, i let it charge for a hole day and I even try it with a usb cable and a wall charger and once you disconected, it goes dead not even a blink... but if i plug it back to the cable it turn on very fast in less than 5 seconds.

My question is do they support a replacement for the replacement they send me, it is less than 90 days of from the date of service.

The Fedex box, the one with the replacement new ipod don't have the return address like the first one, the one where i send my 1st generation ipod. So any one resolve a similar issue , i will love to have the return address. I allready try the thec phone support but they put me on hold for more tha a hour and nothing.

Thanks in advance...