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Codstam Author

Level 1

5 points

My iphone 5 goes "no service".

When my iphone 5 goes out of network, "no service" shows. But the phone doesn't search for network, even if there is, untill I tell the phone to search for network. Why?

iPhone 5, iOS 6

Posted on Oct 7, 2012 12:30 PM

400 replies

Codstam Author

Level 1

5 points

Oct 12, 2012 6:56 AM in response to 2Sweden

"Detta är ett mjukvarufel med samtliga iPhone 5, något som Apple är medvetna om och de ska inom kort släppa en ny version som åtgärdar detta problem. Vi har dock inte fått något datum från dem ännu"

Translated:

"This is a software problem with all the iPhone 5's, which Apple is aware of and they will soon release a new version that fixes this problem. However, we have not received a date from them yet"

So. Due to this answer I'll be waiting for iOS 6.1...

2Sweden

Level 1

4 points

Oct 12, 2012 7:04 AM in response to Codstam

I really hope that it's a software glitch and not a hardware.. but.. after some more reasearch, I found out that the very same problem, is experienced by Android devices.. Seems that the some carriers have problem switching from LTE/4G to 3g or edge...and the phone is losing the "search network"...Dunno...

I really hope that is not a hardware issue...

// 3 ( TRE Sweden )

Daisbuys

Level 1

8 points

Oct 12, 2012 3:24 PM in response to 2Sweden

Well I took my old 3GS running IOS6 into work with me today and ran it alongside the 5 all day using the three network (UK) sims in both.

The i5 lost signal and came up with "No network" on 8 occasions, while my 3GS didnt miss a beat and kept its signal throughout all this time!

Over to you Apple!!!

Oh-oh

Level 1

5 points

Oct 13, 2012 1:25 PM in response to Codstam

Is this from three? Have they released a statement on this particular issue? Source?

Codstam Author

Level 1

5 points

Oct 14, 2012 12:09 PM in response to Oh-oh

I wouldn't call it an offical statement, but it's the answer I got when I asked their customer service...

Nikkoed

Level 1

0 points

Oct 14, 2012 12:18 PM in response to Codstam

I have the same problem on O2 but also do not get any 3G coverage at all. Luckily still have my old contract with Orange running for a few more weeks as well as my old phone (Samsung Omnia 7) which has had no issues at all in over 2 years.

Spendoo

Level 1

0 points

Oct 16, 2012 11:03 PM in response to Codstam

I've had the same problem i5 on 3 after a week of useless phone calls between three customer services and three apple support I finally talked to the proper apple guys who sent UPS with a new phone which I had to put a £599 deposit down which can take upto 35 days to refund (cheeky ***** ) and still having the same problem. Come on apple and 3 pull yr fingers out and give us some explanation

Oh-oh

Level 1

5 points

Oct 18, 2012 5:45 AM in response to Codstam

I told you guys a while ago that I would try to do a system reset via iTunes and luckily it would appear so far that it worked!

Yesterday I was out in the Swedish wilderness and went in and out of areas of reception and the iphone 5 connected to the network as soon as it appeared. No more disconnecting and not trying to reconnect. So the itunes reset (but first a backup of course 😉) is what I would suggest for whoever still has the problem.

What still bugs me though is that I cannot for the life of me figure out why this problem actually occurs? Software? Hardware? Three? Apple? Who is to blame? I don't know... Hopefully things will get better as soon as iOS 6.1 is out since Three claimed that Apple are about to fix it with a new firmware version.

Codstam Author

Level 1

5 points

Oct 19, 2012 8:49 AM in response to Oh-oh

I did as you suggested and it worked! Strange, but now it autosearches for network connection. Perfect...

Oct 25, 2012 12:39 PM in response to Codstam

I also did as Oh-oh said (resture via iTunes) and it DOES work!

Thank you soo much! :-)

Oct 25, 2012 7:25 PM in response to Community User

I tried the restore via itunes and got a -1 error. Basically, the error when researched on the apple states that I need to take it in to have it looked at since it may need servicing. I have a iphone 5 and use Verizon as my carrier in the States. I'm off to the Apple Store tomorrow to see if they can resolve the problem.

amityweb

Level 1

9 points

Oct 26, 2012 2:38 PM in response to Franklloydrong

I get it too, I'm with Vodafone. They sent me a new sim but still get issue. Has my old iphone 4 here for 2 years with no signal loss, with iphone 5 I get signal loss very very frequently. Sometimes it shows 4 bars but won't connect a call and will then change to No Signal.

Oct 26, 2012 5:02 PM in response to Codstam

It did came out from "no service" a few times. But now it get's stuck there again.

Strange..

Edit: It DOES work, just took a few more seconds 😝

2Sweden

Level 1

4 points

Oct 26, 2012 10:01 PM in response to Codstam

Try to reset the phone " as a new one" and do not sync at all with the iTune!!!

Oct 28, 2012 9:20 AM in response to 2Sweden

I am in the UK and have had this problem with every iPhone i have owned. A 4,black and white,a 4S and now my iPhone 5! I think it is a common problem with the sim card reader.I have tried different sims but to no avail.I am on T-Mobile but have heard of the problem on all networks.

My iphone 5 goes "no service".