Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Resolution Found! - Home Sharing/AirPlay failure with Apple TV

I like many others had a problem with my homesharing/Airplay from my PC to Apple TV not working.


I could share from my iphone, ipad, and itouch's with no problem but I could not Airplay from my PC/itunes or see my main PC's sharing from the AppleTV.



Problem Summary😕

worked before the last few updates

I can do airplay from iphone and ipads

AppleTV can get to cloud movies and music

Still unable to connect to Windows7 computer running itunes.



Resolutions: 😀

AppleTV2 sleep mode off,

ApplyTV2 on wifi,(AppleTV worked while connected via Ethernet)

AppleTV2 and Windows7 desktop - sign out and in to home sharing,

Windows Firewall is off

*****Disable IGMP Proxy Setting from your router (Verizon Fios, etc) *****

Disable IGMP Proxy Settings

I finally found my fix to this and it was to disable the IGMP Proxy setting in my providers router. I have Verizon FIO and even upgraded my router and still had the problem. I called Apple support and they said the cause is the network is dropping jumbo packets. Once I disabled the IGMP setting in my router and then rebooted my AppleTV it worked.


Problem Summary

BigWorm76

Re: iTunes 10.6.3 home sharing not working properly

Oct 7, 2012 6:48 PM (in response to Jsimber)


Glad to hear that is working for a lot of people. How I understand it is when Apple added 1080P is about the time this issue started occuring. Basically more bandwidth is being requested by apple tv (1080P) and the IGMP was blocking the larger traffic request. Even though this is not Apple's fault or anyone elses (Providers) for that matter I am sure they cleverly disabled the home share connection all together as a protective measure for their service quality. If your 1080P movies started getting choppy, then they would take a bigger hit. When you disable IGMP, you turn off the filter allowing the larger traffic through.




Good look and hope it works for you.

AppleTV 2, iOS 6, AppleTV, Airplay, HomeSharing

Posted on Oct 7, 2012 7:42 PM

Reply
Question marked as Best reply

Posted on Oct 8, 2012 10:30 PM

I couldn't find anything related to IGMP on my Netgear router, but it did get me to try disabling the UPNP setting I had in the router. Interestingly it had about a hundred entries in the "portmap" table that were cleared. As soon as I did that I was able to get home sharing to show up on my apple TV, my iPad remote started working, the iDevices I connect to iTunes popped up (they had been intermittently disappearing) and even my Squeezebox controller started working.


This had all been working in the past, so blame IO6 in some form (whether the most recent iTunes update) for causing this. Yet to figure out if I lose any functionality from not having UPNP enabled.

32 replies
Question marked as Best reply

Oct 8, 2012 10:30 PM in response to BigWorm76

I couldn't find anything related to IGMP on my Netgear router, but it did get me to try disabling the UPNP setting I had in the router. Interestingly it had about a hundred entries in the "portmap" table that were cleared. As soon as I did that I was able to get home sharing to show up on my apple TV, my iPad remote started working, the iDevices I connect to iTunes popped up (they had been intermittently disappearing) and even my Squeezebox controller started working.


This had all been working in the past, so blame IO6 in some form (whether the most recent iTunes update) for causing this. Yet to figure out if I lose any functionality from not having UPNP enabled.

Oct 9, 2012 8:50 PM in response to fett1988

I'm glad it works for some, but I don't think the issue lyes with UPNP.


If that was the case, shoudn't everything accessing the iTunes library not be working?


I can access iTunes library (on my iMac) with Apple TV3 and Macbook Pro, but not with the iPad and iPhone.


Things started going bad after IO6 update, and that's the only thing I believe all of us have in common. I suspect that unless that will get fixed (if ever), shared libraries will be randomly working, at best.



Vignus

Oct 15, 2012 4:13 PM in response to BPOdom

i'm seriously getting peeved at this...


Depending on the time of day, general cloudiness, and if Venus is in the house of Scorpio, Home Sharing may decide to work.


Seriously, I was literally sitting doing nothing, and it disappeared from the iPad. Two hours later, after touching NOTHING, it was back.


Now it's gone again!

Nov 5, 2012 4:30 AM in response to BigWorm76

I've been having strange conductivity issues between my iMac24HD running 10.6 and my iOS 5.x iPad2 along with my iPhone 3GS for 6 mos, and my ATV2.


I've searched the Community Forums for solutions and found references to Port Forwarding Ports 5353 3689 & 123. I've done that and the best I been able to achive is:

  • ATV2 works, but some times you have RESET it in order find your home share library again.
  • iPhone couldn't find Home Share at all.
  • iPad2 would Home Share, but about 10min into anything you were watching, and the controls (you normally find to use when touching the screen) would not be available, the Video's would play find, and when the video was done you had to kill the iPad Video App restart the App in order to watch something else.

When iOS 6 was released I updated my iPad2, iPhone, along with the normal iTunes updates. I was hoping this could fix those issues as nothing seemed to work so far, I was starting to think my iMac was the problem.

I decided to make the jump to Mountian Lion 10.8, that puts everything on the same playing field. This only MADE THINGS WORSE.


I've been searching for a week, for a solution that I have not yet attempted. Then I decided to search the forums for (Home Share, Resolutions), and found your post. It seems to work.


I have a Dlink DIR-655 router connected to my Comcast Cable modem.

IGMP was not enabled, but UPnP was, so I disabled it.


Upon the reboot of the Dlink, I checked my iPhone to see if Home Sharing would be available, Bingo 🙂 it was, I watched a TV show to validate the functionality.

iPad2 was my next test, Home Share was found, and I played a few episodes of the Big Bang Theroy, in fact I was able to watch two with out having to restart the Video App.

ATV2 has not been tested yet, but I'll do that later.


The real test will take place when I get home tonight and see if Home Sharing is found and working on all my Apple devices.


If the problem returns, I'll update my post, but for now it looks to be working, it's been now 8 hours since the router reboot.


Please pardon any typos, my brain writes much faster then my fingers can transfer it to text on screen. (baud rate mis-match)

Resolution Found! - Home Sharing/AirPlay failure with Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.