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"iCloud Backup" message won't go away & locks the screen.

My ipad has a box that pops up and says "iCloud Backup This ipad has not been backed up for 2 weeks. Backups happen when this ipad is plugged in,locked and connected to Wi-Fi." I repeatedly hit the OK button, but the box still remains. I can't get into any other screen. Please help! Your advice is much appreciated.

iPad 2 Wi-Fi

Posted on Oct 8, 2012 1:26 AM

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Question marked as Best reply

Posted on Oct 8, 2012 1:28 AM

Try a reset:



1. Hold the Sleep and Home button down (together) for about 10 seconds



2. Until you see the Apple logo (very important)

34 replies

Jun 2, 2013 5:21 AM in response to mconnolly56

OK, I got the same message on my iphone about no icloud back-up for two weeks. However, my iphone did not lock up. I clicked OK and easily went to the screen of choice. But---here is my question and it is from a obviously non-tech, basic user of the phone and email. What do I do to make sure everything is backed up? My phone is "plugged in" every night (although the warning references the ipad being plugged in). My wi-fi is on. I have no idea about it being "locked." How do I do this and what does it do beyond enabling back-up? Is there something I should be doing periodically to make sure my stuff is backed up? I thought this happened automatically. Thank you all.

Jun 2, 2013 6:38 AM in response to pradcliffe

I have gotten the message on my iPad as well, I have always been able to tap OK and not have the iPad lock up on me either.


"Locked" means when the iPad or iPhone is asleep. When you tap the sleep/power button you can put the device to sleep. When the iPad is set to backup automatically with iCloud, it should be plugged into power, asleep (locked) and connected to WiFi. I can not say that I have ever seen this occur, but that's because I never sync or backup automatically and never have. I so sync over WiFi and backup with iTunes. I backup with iCloud as well, but I always initiate the backup on my own.


Your device must be configured to backup or sync automatically in the settings.


For iCloud backups - Settings>iCloud>Storage and backup>iCloud Backup>On. I always turn it on when I am ready to backup, I backup and then turn it off so that I can sync and backup with iTunes on my Mac.


For WiFi sync - Settings>General>iTunes WiFi Sync. Your computer must be turned on and iTunes must be running as well in order to sync over WiFi, and you have to select Sync this iPad over WiFi in the iTunes Summary sync options.


If you want to more sure that you are backed up you can initiate an iCloud backup in the settings like I described above. Just tap on Backup Now after you get into the iCloud backup settings on the iPad.

Jun 14, 2013 1:06 PM in response to mconnolly56

I have this too. To answer most of the questions coming from those who don't have it: the dialog pops over everything else. The interface isn't frozen (you can still activate siri, background animations work, etc), however it's modal, so nothing can be clicked on underneath it.


The dialog box has a single ok button, but the button fails to dismiss the dialog (whoever designed it must have forgotten to wire the behavior in).

Jul 4, 2013 10:14 AM in response to Diavonex

This worked perfectly for my wife! thank you so much. However it is not just the iCloud backup message that causes this. She loses her iphone around the house a lot and locates it using the "Find my iPhone" app on her iPad mini. The message popped up saying "iphone has been found" with the OK button. Then it completely locked.

Apr 20, 2014 5:33 PM in response to mconnolly56

Okay so I had the same problem, I sync it with my computer on a regular basis (and I still get the message all the time). I do not use iCloud back up for anything other than my safari bookmarks and my phone does not do it ever, just my mini iPad... I was looking for a way to disable the notification and when I didn't find a way in the notification center I looked under the iCloud section... And I found away to shut it off if you do not want it to "automatically back up all of your stuff to iCloud when it's plugged in, locked and connected" yada yada annoying pop up box/notification. Settings -> iCloud -> storage & back up -> switch off iCloud back up. I did that and it seems to have stopped... However if you want stuff to automatically update to iCloud because you use it to back up everything then you are just gonna have to plug it in, lock it, and make sure it's connected to wifi to get the notification to go away until the next time it wants to becoming annoying and make you to back it up.

"iCloud Backup" message won't go away & locks the screen.

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