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HELP MAC EXPERTS!

Hi. I have a 2011 Macbook pro 13". Im running lion.


I have used Lion for quite a while with NO audio issues.


My problem is that i get no audio when I have headphones plugged in. The internal speakers still work fine tho. All system preferences are correct although in "Audio/Midi" settings my "Master" is greyed out and on 0. I have tried resetting my PRAM and SMC. This is not a Red Light issue either. im completely stuck and in need to fix this ASAP!.

I know the headphones work thats def not the issue. When headphones are first plugged in you can hear the small static at the beginning.


Tried Rebooting, pretty much everything. I've run out of options...HELP!!


Thanks in advance.

Mac Pro, Mac OS X (10.7.5)

Posted on Oct 8, 2012 2:42 AM

Reply
26 replies

Oct 9, 2012 7:04 AM in response to mr da

Hdmi out is going to an external device, so yes you can configure through Audio/Midi Setup. In orginal posting, illbaz does not mention attempting to set up external device, only using headphones on Mac. Audio/Midi Setup is an seperate application to setup external devices and does not control sound for headphones directly plugged into the Mac. Should also mention that most external devices would need to have drivers installed before using Audio/Midi Setup.

Oct 9, 2012 4:04 PM in response to EcoGreg

My sound prefences are all selected correctly, headphones on output. Still i get no sound to my head phones, it DEFINITLY is NOT an issue with the set up of my Sound prefernces nor my Audio/Midi setup. This way i am so stuck on this issue. It is extremly bizarre and it seems to be that nobody knows a solution. Still crossing my fingers that one of you guys will be able to tell me something ive missed or have a clear solution for it.


Thanks guys.

Oct 10, 2012 4:18 PM in response to illbaz

Illbaz,

Relooking at your screen shot I noticed that BoomDevice with 2in/2out. I think this is your problem. This is an added app that does not play nice. You need to remove this app, and all extensions(kext) and associated files. If you use a good uninstaller program it should get rid of this app and all associated files. You might then need to remove some plist files for sound and audio/midi setup and then you should be good to go.

Check out this discussion... https://discussions.apple.com/thread/2771686?start=0&tstart=0

Let us know if this works as there are other possibilities.

Luck Greg

Oct 10, 2012 4:30 PM in response to illbaz

Also just noticed in screen shot, that format is set to 2ch-32bit float. Try changing back to default 2ch-24bit integer

If this doesn't cure the problem list out any other audio programs, if you have Windows installed, any midi or other external audio devices that are or have been hooked up. Also helpful to know when it first occurred, and did you install any new software, how did you update to 10.7.5. Software update or did you download combo update?

Oct 10, 2012 5:15 PM in response to EcoGreg

Hey EcoGregg,


Thanks for the advice, had high hopes that removing boom would fix this issue after reading many forums about it messing with the audio. Unfortuantly i removed Boom and all files to do with it including .plist files. Tried a reboot and a couple different headphones. No luck, master is still greyed out in the audio/midi settings.


Also tried changing it back to the original float settings. no luck. I don't believe it is was the new update as it was working fine with it. The problem occured when I was watching a movie on my MB & once the film ended I unplugged my headphones and shut the MB. Opened 30mins later to find that my headphones were not working.


Any other ideas? Options seem to be very slim at this point 😕

Oct 11, 2012 6:08 AM in response to illbaz

Illbaz,

On a default system audio/midi setup is not used just for internal speakers, headphones.

"No luck, master is still greyed out in the audio/midi settings."

This is the default, master is greyed out, can't move it. This app gets activated when you use an external A/V device or 3rd party app! You can change the configurations.

"The problem occured when I was watching a movie on my MB & once the film ended I unplugged my headphones and shut the MB."

Always a good idea to make sure no sound is playing during inserting/removing audio plug. You can cause direct short on circuit. I have done A/V work professionally for a couple of decades. Had a salesperson blow up some active speakers while demonstrating different pairs. TRS plugs will short contacts as they insert. This may or may not be the problem. Need to isolate hardware (apple repair) from software issue.

Here are some things to try before you cry... Backup your computer before restore/terminal work.

Try cleaning the audio jack, old sound trick is to moisten the TRS plug and insert/remove a couple of times and then try playing sound.

Have you tried using different user account?

Tried safe boot? ....This will shut off extensions

System restore? .....This rebuilds certain components

Booting from a clean Lion OS from external drive? ....I always keep bootable drive with each system, USB flash drives very convenient now. If this works then reinstalling OS or upgrading to ML, should be permanant fix.

If booting from external drive doesn't produce sound, your chip is toast or possibly just the audio jack. I think the sound chip is integrated on MoBo for this computer, not sure if jack is replaceable, check iFixit for your exact model computer. If chip and jack on daughter board then $$ saved.

If you can get sound from any of the above actions, then we can fix the issue.

Relaunch core audio via terminal.

Remove extensions, sound plists, etc...

Let us know, best of luck

Aug 6, 2013 7:02 AM in response to GoldNotSilver

Hi Gold,

Are you trying to use external headphones but internal microphone to use Skype? Or external Mic? Both?

Do you have any 3rd party audio software installed, i.e. soundflower…?

Is the master Level you are talking about under Audio MIDI Setup?

Have you tried selecting the input/output device you wish to use under the Audio MIDI Setup and then select the gear icon, then click on "Use this device for sound (imput/output)"?

Does this help?

Make sure you have not accidently muted the speakers. Clicking on the speaker icon in the menu should show volume. Holding down option key while clicking on speaker icon will show what is connedted in sound chain inclucing 3rd party software. If you press the volume keys you should hear a sound level go up or down in your speakers or headphones. Do you?

Hope this helps, Greg

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