Previous 1 2 3 4 5 Next 155 Replies Latest reply: Feb 5, 2015 9:26 PM by Angel_V Go to original post Branched to a new discussion.
  • bazookame Level 1 (0 points)

    thanks for your support ajbaruelo! infact i've only just this moment got off the phone to apple support and they have booked me in for a Mac genius appointment for this saturday! and she did say that it's more than likely that i will get a replacement. just hope that i'm not going to get a replacement that has the same problem!  cheers

  • wpoulosmac Level 1 (0 points)

    Apple replaced my phone at store. Said they didn't know the cause yet but were aware of more people having the issue.

  • ajbaruelo Level 1 (0 points)

    Wow, that's great! I hope I get mine fixed real soon. I'll be happy even if they don't replace my phone as long as they repair it. All the best! :)

  • Pipstain Level 1 (0 points)

    Question to those that have had a replacement: did your phone have to be in warranty in order for them to offer a replacement?

  • riasibulo Level 1 (10 points)

    I just recently saw a black spot on my camera too. Got my iPhone last December. I noticed the black dot just last Saturday. It's pretty annoying once you know it's there. The thing is, we don't have apple stores here in the Philippines. One authorized reseller refused to service my phone because I didn't buy it from either carrier here. What do you guys suggest I do? I plan to call apple and hopefully they would fix the problem :(

  • bazookame Level 1 (0 points)

    i did get a replacement iphone 5 and the Apple staff did mentioned that apparently the seal around the lense has fault and allowing dust in. whether it is offically recognised by Apple is another issue. btw. when they say it's a replacement phone, it's actually a highly graded refurbed phones, not brand new! however, it looked brand new and i was happy because there were few other faults that i've discovered with my original iphone, one of which was the external speakers when playing music... it goes loud and quiet. this issue is also being discussed on other forums too!

  • livintall227 Level 1 (0 points)

    Hey guys, I had the same problem. I dropped my phone on a tile floor and noticed only a small scratch on the corner. when I used the camera shortly after, I noticed a small black spot that wouldn't go away no matter how many times I cleaned the lens. I read this discussion and made an appointment at the Genius Bar. Within 15 minutes of arriving at the Apple store, I was already setting up my new phone with the Genius that assisted me. He seemed to have seen the problem before, so he knew right away that I needed a new phone. I am very happy with the customer support Apple has. I got to get a new phone and ditch the one with the scratch on it!


    Hope this helps people!



  • lilgravybiscuit Level 1 (0 points)

    the same thing happened to me, but im not sure if it resulted from a drop or not..ive dropped it before but the spots didnt appear until some time after and there are no scratches on the lens. my appointment is this saturday, and im assuming theyre just going to replace the phone by reading what everyone has said. they wont charge me any money for it will they? like evn if the spots came from ME dropping it?? thanks!!:)


  • iLL1337 Level 1 (0 points)

    I had this same issue. Grey dots were all over my camera screen, and I also had a red/pink speck in all of my pictures. So, I went online and made an appointment to see a "genius," and the next day I went in. She looked at my phone for about 30 seconds and then swiftly replaced it with a brand new one FREE of charge. No hassles, no run arounds, no money spent, no bs.


    P.S. I got my phone in mid November and it was about 100 days later that they replaced it, so don't worry about any 30 day or 90 day stuff, you have a year. If youre phone has this issue, Apple will very likely help you out, just be curtious.

  • dnfinity Level 1 (0 points)

    I'm having the same issue.

  • oghowie Level 1 (0 points)

    Same problem here. Light circles in all of my pictures now. Will need to make a genius bar appointment and exchange the phone.

  • McDeuce Level 1 (0 points)

    Same situation 4 months into ownership....Kind of ***** since I'm 4 hours from any Apple store! I developed 2 purple spots sometime this week-end, one larger than the other.

    I have 4 Iphone5's in the family and so far only mine does this.....I have never dropped the unit BTW!

    What a joke!

  • eugeneyk Level 1 (35 points)

    Here is mine. There is no Apple store within a hundred miles of me so I'll have to live with it until I can take a trip somewhere. Either that or I have to ship my phone and be without it for a couple days until they ship a replacement, or have a hold for $650 put on my credit card while they pre-ship and wait to receive mine.


  • iLL1337 Level 1 (0 points)

    Call them, if you haven't already, I'm pretty sure they will send you one. Might have to pay for shipping or something but it's worth giving them a call to find out what they will do for you.

  • Marc Leftoff Level 1 (0 points)

    I just noticed this started to occur a few days ago. I am very surprised. I not only have the weird red purple blotch in my iPhone 5 rear camera, but I also have these very odd circles showing up as well. This is the first ever iPhone that has gone bad on me. I have had a 3G, 4, 4S and now the 5. I'm quite surprised. I will make my genius bar appointment tomorrow. I'm expecting they'll replace it as well. Apple is very good about that and this is a clear-cut problem that seem sto be occurring all over. Has anyone figured out what this is??? It's very strange.




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