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I have done these steps 3 times now and I still can't open mail.

Mail is in the Applications folder, not in any subfolder; it's never been anywhere else. There is only Mail application on my computer, and it still won't open! Help!

I have downloaded the MacOSXUpdCombo10.6.8.dmg and SecUpd2012-004.dmgupdates and restarted my computer. I've done this process 3 times. Before the first time, I deleted the non-working Mail from my computer. After each set of updates, I checked the mail application and it still did not work.


All I did was update when it prompted, just like normal, just like every update - and now my Mail application seems lost forever. Why would this happen on a non-related update?!


I have searched a few threads, and many say the same thing about the 2 updates above. Does anyone else have any other solutions? Can I re-download the Mail application from somewhere without having to pay for it?

MacBook Pro, iOS 6, Mac OS X 10.6.8

Posted on Oct 8, 2012 12:02 PM

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17 replies

Oct 29, 2012 12:58 PM in response to brianmiranda

I responded on previous page. I actually thought I had it fixed but didnt. Found out later I was getting mail, but couldnt send or reply. ANd the way my mail displayed was messed up too. Could not display TO/FROM?SUBJECT/DATE, etc. "AND" display message-I had to do one or the other. but couldnt have both. The buggy security update changed my mail accounts settings too. Fed up- I called APPLECARE and told them my computer is out of warranty but I was sick of dealing with this thing and they needed to help me fix it since it was their buggy update that screwed everything up! After 3or4 hrs on the phone they finally got it working.No charge!

He had me do a pram reset(press p+r+option+command unitl you hear start up for SECOND time and then release keys. Let start. Then restart after logging in. Apparently this resets hardware.

Then he had me do software reset which is Hold Shift+start until start sound then restart after logging in.

Then I dumped ALL my mails in trash and EMPTIED THE TRASH (did search to find out if any mail files were anywhere else and dumpted them too). Tried to re-install MAIL from original disk and it wouldnt let me. Everything was grayed out and I couldnt check anything. (AppleCare guy even said that was weird) Apparently if it sees mail already in there it wont let you re-install. Even though I didnt have any MAIL files left, for some reason it wouldnt let me use my original disk to re-install. (Guy said he thought something else was wrong with my computer and it turns out it was just their buggy security update afterall!) So I made sure all MAIL files were trashed and trash EMPTIED. I was scared I would lose old emails but he said the computer stores the actual emails separately. Went back to oldest MAIL in Time Machine and restored. Reran combo update & security update in that order. Combo HAS to go 1st. (That's what I did wrong before. I ran security 1st) And it worked. I also repaired permissions at some point but not sure what point that was. If this doesnt work-you might want to check your mail box preferences accounts settings because it changed mine. I didnt even have "mailbox behavior" when it was messed up. It was blank! Now I have it back. Everything works like it did before.

I have done these steps 3 times now and I still can't open mail.

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