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Level 1

5 points

Canon MP495 Scanner not working

Hi all,

I have setup my Canon MP495 all-in-one printer on my iMac and while it is printing fine, the scanner just isn't working. When I go into Print & Fax in the system preferences the Canon MP495 is only displayed under the Printers heading.

So I tried clicked on the + button and my Mac finds a device called Canon MP495 series with a kind of Bonjour Scanner. At this point I thought ah there we go sorted. But once I have clicked on that device and clicked Add. When I open the scanner it just says Trying to open scanner session and gets stuck there.

Does anyone have any ideas as to how I could fix this?

Thanks,

Mike.

iMac, Mac OS X (10.6.8)

Posted on Oct 11, 2012 1:50 PM

21 replies

Feb 8, 2014 2:34 AM in response to mike183

I'm using MP497 and install scanner drivers here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp495#DriversAndSoftware

And then the key is to start Mac's own scanner utility.

Which is "Image Capture"

I did successfully scan wirelessly.

Hope this is useful.

sqwark

Level 1

9 points

Feb 22, 2014 2:38 PM in response to mike183

"For network users, Auto Scan Mode is only available when scanning at a computer using MP Navigator EX software and selecting the 1-click feature then "save to PC"." US Canon product description-MP495 Pixma.

I have tried everything to get the Scanner to show up on the Printer & Scanner System Preference page like it used to. Thanks Apple. 😕

Nov 7, 2014 9:28 AM in response to IndoMan89

I tried using that, but it would not work on my new macbook pro. However, on my 2008 model macbook, wireless scanning is working perfectly. Any thoughts?

Jan 5, 2015 6:13 AM in response to neilavitch

Hi there!

I was also one of the frustrated ones that couldn't get their Canon MP495 to scan wirelessly from the MP Navigator, reading through this thread and doing my own research, I came by the solution.

Apparently, when the MP495 installs, it actually creates two printer drivers or ports, one for USB/wired and one wireless/networked. Launch the MP Navigator, click on the preference button on the lower right corner of your welcome screen and you will see the pictured screen below. On the Product Name line, click the arrow and you will see you actually have the two printer drivers/ports as mentioned above, the networked one is not the default, just select the one with the networked description and you will be able to scan wirelessly.

I hope this work for you and other ones figuring this thing out, as it did for me.

Good Luck!

dpollak

Level 1

8 points

Oct 27, 2015 9:57 AM in response to egottschalk

WOW... such an easy solution. I had (I thought) tried EVERYTHING and had resigned myself to having to plug in via USB to scan with MP software for full image control. THANKS! BTW: this solution continues to work with Yosemite, at least on my MacBook Air...

gerhardB

Level 1

8 points

Aug 8, 2016 9:30 AM in response to mike183

it does!

Just Using the default MAC drivers that are downloaded when the printer is connected the first time.

I set it up as bonjour printer and the scanner menu is shown in the settings of the driver as well as it works with preview

What does not work is sending a fax by WIFI

OS: 10.10 on a MACBookPro

Canon MP495 Scanner not working