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App Store White Screen

Hey guys, for the past few days I've been trying to access the app store on my iPhone. However the store remains at white screen, and nothing loads. I google'd the issue and I tried soft resetting my device, and also tried logging out/back in on the app store but still didn't work. Any ideas on how I can resolve the issue?


Location: Canada

Device: iPhone 5

iOS: 6

iPhone 5, iOS 6

Posted on Oct 12, 2012 7:00 AM

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20 replies

Oct 12, 2012 7:43 PM in response to hallidc1

Same problem with the USA store. Strangely it worked for the first while (iPhone 5) during searching existing apps to download to phone. Also find the Purchased options shows loading then either same white blank screen or kicks you out of app.


Tried anything with the searches to problem solve but problem still is the same, search for app shows results in list but when you select one from the list then blank white screen.


Temporary work around is quite tedious but use safari app search for app name with app afterwards suck as Angry Birds app. Google will return app results then from there it will open app information screen in App Store where you can buy and download.


Apple please fix this... Have about 925 apps to download...

Oct 12, 2012 8:21 PM in response to hallidc1

Hey Guys,


I seem to have the exact same issue: white screen when tapping an app for more details. Also when I try to search I get no results, just a white screen. The only difference for me is that I have the iPhone 4. (Not the 4s) I also live in Canada. Weird thing is though that my dad's App Store seems to be working fine and he has exactly the same phone as me and is also running iOS 6.


Obviously a problem with iOS 6. I think we just might have to wait for 6.0.1 or whatever the next version is.

Oct 13, 2012 4:08 AM in response to hallidc1

I spoke to apple support and after all their attempts the last thing they had me try was a full restore and it did work. I have a brand new iPhone 5 and they said sometimes there's a glitch in the IOS so they wanted to see if that worked as it cleans out any minor hiccups in the phone. Mine worked fine since I bought the phone till two nights ago. I'd say do the restore. I know it's time consuming and I didn't want to go that route either but it did fix my phone. Good luck all :)

App Store White Screen

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