Previous 1 2 3 4 5 6 Next 86 Replies Latest reply: Dec 9, 2014 4:58 PM by dandan5683 Go to original post
  • Keith Doherty3 Level 4 (1,795 points)



    Correct result i think !

  • andytvcams Level 1 (20 points)

    Thank you :)

  • Dee1226 Level 1 (0 points)

    Congrats Andy. No luck for me with Apple online any help much appreciated.


    Andy did yours come from the retailer or apple?


    Message was edited by: Dee1226

  • andytvcams Level 1 (20 points)

    Have you asked the the question why some of the Apple stores have agreed to an exchange?.


    What reason did they give as to why they would not help.

  • andytvcams Level 1 (20 points)

    Mine was through a retailer,

    They did not want to know at first my reply was that I wanted to escalate it to senior management.

  • Dee1226 Level 1 (0 points)

    Asked that question last night. Am still waiting for a reply.


    Last response from apple was i am outside of the standard returns period.

  • andytvcams Level 1 (20 points)

    If I remember correctly Apple extended their 14 day return to 28 Days


    If you were inside of those dates and you purchaced your iPad from a authorised online retailer then they don't have a leg to stand on.

  • Dee1226 Level 1 (0 points)

    No I purchased from the Apple store online back on launch day and have the same circumstances as Paul ( JudgeGledd ). My letters/emailshave been very similar to his as well.


    Suppose  I'll have to wait a reply to my last email

  • dhan1986 Level 1 (0 points)

    well done JudgeGledd (Paul)

    i have same problem, i am not an expert on tecnology so i found out just now and i want to do same as u done so can u please send me copies it helps & make littele easyer for me


    thanks in advance

  • andytvcams Level 1 (20 points)

    I Think you may have left it a bit late now unfortunately.

  • Noodle8or Level 1 (0 points)

    Guys please contact ofcom!!! And bbc watchdog!



    I am still many many many months battling with EE/orange to get compensation/ refund!



    Thank you for contacting Ofcom on ??/??/???? about your complaint against Orange.


    I understand it must be frustrating that you were given incorrect information about the compatibility of you iPad with 4G. Whilst we are firmly committed to preventing mis-selling our current regulations do not cover mobile broadband services or the equipment provided.


    Regardless of this, as we are an evidence based regulator, it is important that we are made aware of your experience. Although our regulations do not cover this, if we notice a rise in similar complaints to yours, we can consider introducing the appropriate regulations.


    In terms of escalating your complaint, you may wish to consider following their complaints process found at:


    If you exhaust this process, or if your complaint has been ongoing for over 8 weeks, you may be able to take your complaint to an Alternative Dispute Resolution (ADR) scheme. An ADR scheme is an important piece of consumer protection as they are free and independent for consumers like you. Orange must abide by their decision but if you remain unhappy you are free to consider legal action


    Orange’s ADR scheme is CISAS (Communications & Internet Services Adjudication Scheme). CISAS can be contacted at:



    International Dispute Resolution Centre



    Please be assured I have made a full record of your experience and hope this information is useful.


    Yours sincerely


    Kirby Sharpe

    Consumer Contact Team


    <Personal Information Edited by Host>

  • dandan5683 Level 1 (0 points)

    HHi, sorry I know this is an old thread for you now, but I have this same problem and I wondered if you have a copy of your letter to Apple or their reply? You were succesful in getting a resolution and as yet I am literally just being Told to go elsewhere to complain. any help appreciated



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