I'm having a similar issue but for DVD "Digital Copy included" versions of Ice Age 2 and Ice Age 3.
Digital Copy was not included but rather an insert with a redemption code which when you enter using the "Plays Everywhere" app returns the error code is not valid.
I've written to Fox Digital several times using their contact us form since October 2012 and have received on every occasions a standard reply:
Dear Valued Customer,
Thank you for your email. We sincerely apologize for any inconvenience. We are still currently looking into this issue. Your contact has been recorded and we will be promptly contacting you when we have a solution. Thank you for your cooperation and understanding and please feel free to contact us again if we can be of further assistance.
Best Regards,
Fox Digital Copy Support
I do not recommend anyone contact their support or purchase DVD's Blue-Rays whereby the digital copy is redeemed via redemption. Unfortunately there are no other files on the DVDs other than the standard DVD video files so can't follow the steps above.
I'm posting in hope that someone else encountered this issue and had success in either:
- Receiving a new redemption code / serial number so that the redemption worked, or
- Received any constructive response from Fox Digital Support
To Fox Digital's credit the contact us form does say:
Please fill out the form below and a customer service representative will respond within one business day.
It doesn't actually say that they will help you in any way.