Airport express drops off network

I did think I had solved my problem by following the advice about switching channels. But that showed itself not to work after half an hour and it lost the network again. 3 days ago the 7.6.3 firmware came out and updated the airport express. It's been working pretty solidly since then. I have even gone out and come back into the house and my iPhone picked it up almost immediately.

Hopefully fully resolved. Funny that the firmware notes say nothing about resolving this issue

Agree.

Airport Firmware upgrade seems to be holding up.

Now I am progressively undoing all the previous workarounds:

_Set the Airport Wireless Option Channel selection back to 'Automatic'

_Progressively re-checking 'Syncing my iDevices over the WiFi'

All with the music playing on the stereo, and the Airport Utility status for my network airports happily 'green'.

So far, so good ...

This worked for me. Thank you. Everything else (ip6 change, Wifi Channel Change etc) did nothing. I think it has to do with how long the 'lease' lasts on various levels of security. After about an hour of inactivity, my old 6.3 AE disappeared from the airplay list, yet the green light stayed on.

Thanks

Thanks Matt. You solved a very frustrating problem. I had a problem with signal drop-out after setting up the Airport Express. I tried relocating the unit to improve signal strength, changing channels on the router(Lynksys E2500) and disabling other wireless devices on the network. None of these worked. Finally, I found your posting. The soloution was simply to change the security setting to WPA2/Personal.

Hello Everybody:

I used to have the same issues.

I have and Airport Extreme conected wiresly to and Airport Express, that I use ONLY for Airplay (join network).

This can sound a bit ironic, but the problems began when I change the chanel of the airport extreme, that was one of the solutions mentioned here. I did that because I wasn't recieving the Internet Speed in the second floor, and for that work excelent, but the AExpress began to drop every 10 to 12 hours daily. I Did a hard reset, downgrade the firmware an so on and nothings happend.

This solution only applies to the people who have:

AIRPORT EXTREME AS A MAIN ROUTER

AIRPORT EXPRESS AS AN AIRPLAY SPEAKER

I change in the Airport Express the protocol... instead of DHCP, I change it to "Static"

If you use the Airport Express only as a speaker, you dont need internet on it, you just need that device in your network, so if the DNS message apperar, just ignore it, and go ahead... we need the Airport Express just as a speaker, not to extend the network.

NOW, I have a Bose SoundDock10, that doesnt requiere internet connection (Internet radio and so on), so, if you have a system that WILL require internet, this solution is not for you. The mention above have worked out for me for about a month ago flawlessly

I repeat: If you use your Airport Express to extend your network, maybe this will not be a solution.

BUT if you use it as an AirPlay Speaker, I'm pretty sure this will work it out.

LUCK

I tried that, didn't help. Worked whole evening and when I woke up today, it was disconnected again.

It seems like there is plenty of solutions for this issue, each of them working for different users. I kind of find that annoying, really.

I am having the same problems and it is more than annoying!! I have the newest model AirPort Extreme thinking that it would be best for my home networking but it has been doing nothing but dropping its signal constantly. I had been blaming my service provider for this issue until I finally looked this problem up to see if anyone else was having this issue and sure enough. Is there an answer to this problem?

Hi all. Here is an update on my problem, with some possible good news. The solution that I referenced above (including changing the channel to "static" and channel 8) worked for a couple of months, but then the dropping problem came back with a vengeance. I started experiencing regular drop-offs on a daily basis.

I spent some time on the phone with an Apple tech rep, whose conclusion was that I was getting interference from something in my house and he suggested that I should purchase a new express so that I can put one very close to the main base station. I got pretty annoyed because (a) the express is currently only 25 feet away from the main base with just one wall between them and (b) we shouldn't have to spend that kind of money so that we have devices every few feet! But I gave in and tried an experiment - I plugged in the express right next to the base station. Well, that actually worked for a while and I was feeling rather embarrassed for completely discounting the guy's diagnosis.

But ... yes the story continues ... after another month or so, the express started dropping again even though it was right next to the base station. At that point I was ready to give up. I moved the express back to the location where I wanted it, plugged it in and then casually clicked on the software update notice that I was getting. The notice included an Airport software update.

It has only been about 10 days since I ran the update but so far so good! I'm running version 7.6.4 now.

I'm curious to hear if anyone else has tried the update with or without success.

Just purchased and started using the 2nd generation airport express (2012).

Within hours of setting up the system I was getting dropped connections to the internet.

I attempted hard resets, I attempted altering the DCHP/NAT setup to bypass the modem, all of it.

The simple solution, so far, has been the firmware update. 7.6.4 is working out well right now and I'll come back to report how things go. 7.6.3 was a really bad firmware version - it even made my airport extreme (3rd gen) drop its connection.

here's my connection info for comparison:

Comcast ---> Linksys CM100 Cable Modem ---> Airport Express ==extended by== Airport Extreme ---> 10-20 computers/ipads/phones at any given time.

I handled all the management of the Airport Express from a Windows PC.

Edit:

While typing the post above, the Aiport Express dropped my internet connection. I restored my connection to the internet simply by disconnecting from the wireless network and then reconnecting. It instantly restored the connection.

This leads me to the thought that it's related to a lack of throughput. If the AE doesn't receive any back and forth to stay awake, it just drops your internet connection.

my setup is very much the same. Since some time having dropouts on express port (old, 2.4G only).

ISP Pirelli router+modem ===> Apple Extreme Base (dual band 5G+2.4G) ---- AirPortExpress (old, 2.4G only) speakers on, and eth used for my printer.

ISP Pirelli is DHCP, WLAN OFF

ExtremeBase: Bridgemode only, Local-link, 5G: ch100, 2.4G: ch auto (used to have 10), 5G+2.4G(b/g/n) - NAS (LAN100) on it, and iMac (5G)

ExpressPort: printer LAN, hifi speakers on jack via Wifi.

both apple router is the same room, no distance issue should come up. Firmware 7.6.4

any idea what I am doing wrong?

thanks

I'm experiencing the same problem and have been for the best part of a year. I have 2nd Gen AirPort Express using firmware 7.6.4 currently, but the problem existed in prior firmware releases too. I have a BT HomeHub 4 as part of a BT Infinty setup. The Hub is the DHCP server and the DHCP lease is set to renew every 10 days.

I think the problem is definitely to do with the Airport and is absolutely visible when using AirPlay because the music stops, then starts again.

Check your logs on the device. Start the Airport Utility, choose Manual Setup, then Advanced. Click the Logging and Statistics tab, then the Logging and Statistics button on that page.

Each entry is date & time stamped. I'm experiencing a 'Disconnected from network' message every 10 minutes. After 5 seconds it reconnects and renews the DHCP lease. Here's an extract from the log over a period of 45 minutes.

It disconnects 5 times, mostly for 5 seconds. The last disconnect is longer, nearly 14 seconds, this time it re-syncs with timeserver.

This needs fixing by Apple, they're the only ones who can do something about it.

Wilson

Thank you Wilson, I'm having the same dropped music connection problems (which I never had before). I'm working off a 1st gen Express and can't believe that Apple has resorted to a cable connection solution either. After playing with different firmware versions, I am finding that 7.6.1 is holding up fairly well. No cable.

I experienced similar dropped connections with both my Airport Express (used for music streaming) and my Airport Time Capsule. Unplugging and plugging in again only solved the issue for a couple of minutes. Downgrading the firmware of only the Airport Express to 7.6.1 did it for me. Now both the Express and Time Capsule remain part of the network without having changed anything to the settings of the modem.

After reading through this great set of posts I fixed my own problem - now working for several days. I changed the channel on my router, and it was either that or the simple fact that I reset my router afterwards which did the trick. Suggest people try resetting their router/modem first.