Apple Event: May 7th at 7 am PT

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tryoungem Author

Level 1

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Won't set date/time - still....

I have a second generation Apple TV. I have never had a problem with it. Until today.

I've read through a.l the forums and looked through the net.

I just came in today and the only icons on the screen were computer and settings.

Have tried to restart, reset, and powered everything off and reset my router.

I've check the IP address and it is correct.

I tried the solution of pressing the remote menu button and the back arrow to get the broken chain - - it gave me the broken chain and I pushed the forward button and got the connected chain. - no difference.

If I try to restart or reset it gets to the activation screen and just spins and spins, then goes to set date and time and spins and spins. It will never go anywhere (left it while we went to Wal-Mart. If you hit menu on the remote it "skips" it. You can't troubleshoot or anything because it tells you that it cannot connect to the internet, or the itunes store, or to your computer, until you have set date and time.

I would appreciate any fixes anyone has for this. I have set up a $19.00 phone call with Apple for tomorrow night at 7 pm. Would love to have it fixed before I have to call them.

Thanks in advance.

AppleTV 2, iOS 6

Posted on Oct 14, 2012 6:20 PM

23 replies

Nov 5, 2012 3:10 AM in response to tryoungem

Ok i finally got mine back on its quite unconventional how i did it but it but at least it doesn't involve being bored while doing it i restored it then once it has come back on with the updating time and date page i jst streamed a movie through it using stream to me by the time the movie had finished it had started working again home sharing and everything i realise everyone doesnt have streamtome but it seems as soon as you get it to stream something it kicks back into life so please try and see if this helps good luck

tryoungem Author

Level 1

0 points

Nov 5, 2012 4:46 AM in response to tryoungem

Mine is finallay working again. I went through everything Apple asked me to, including resetting my router and changing the security and it still didn't work. Luckily I still had one month of warranty so they had me send it back for "repair". It is finally back home again. Plugged it in and it worked perfectly right out of the box.

Wish I could help you all more, but that is all I got!

Good luck

Nov 5, 2012 4:58 AM in response to tryoungem

I did see that you've sorted yours via apple earlier in the thread but thought the info would help anyone else who may not be as lucky to be in warranty or could not be bothered with the hassle of sending back to apple upon further investigation it seems that the device cannot get the time and date for some unknown reason but when you stream something through it helps it find its required info. You are still able to stream through it even when it carnt find date and time you just carnt access all its features apps, home sharing etc but it still shows up on your devices iphone ipad etc so you just stream youtube or in my case streamtome and as its streaming it kicks into life obviously a glitch with firmware

Eelangel

Level 1

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Nov 5, 2012 10:19 PM in response to tryoungem

I had that problem for a month or so and It happened right after the new software update, I contact apple via email but didn't had much help. I finaly had the time to sit and figured what was really going on. and find out that my router was blocking my apple tv. it may be something not very easy to for everybody, but just go into your router page and diseable the firewall or put it in the lowest protection. apply and restart your apple tv. it should work. for a list of ports used by apple tv here's the link where you can find them. http://support.apple.com/kb/HT2463?viewlocale=en_US

oeyster

Level 1

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Feb 4, 2013 4:31 PM in response to cjs77

Thanks, this worked for me, ATV3 does ask me sometimes to update, which i refuse as it finally works after trying everything.

jklokk

Level 1

0 points

Apr 5, 2013 9:22 PM in response to oeyster

I shut off the firewall on my xfinity router and everything updated fine. Now to try with Vudu on Roku.

May 29, 2013 5:42 PM in response to cjs77

Tried this and got all the way to the part where I shift+click, then it told me my device (AT2) is not eligible for the installation. Help?

Aug 18, 2013 10:01 AM in response to tryoungem

I searched for days until I finally saw an answer. Turned out to be very simple fix. I just overlooked the obvious. It was an issue of the Apple TV needing to be powered off and wifi reset before powered back on. Trick is the wifi needs to be reset and green before Apple TV is turned back on. Worked like a charm.

Won't set date/time - still....