iPhone 5 calls go straight to voice mail

This happens on my husband's 5S all the time, and mine sometimes. He has had his since October but the problem only cropped up about a month or two ago. It is getting very hard to reach him when I need to talk to him because it does it so often. He does not have any of the Do Not Disturb or Airplane mode settings on. This needs to be fixed. I am with AT&T. We both had previous iphones. Is this the problem, and if so, how do we fix it? From what I am reading here resetting does not work.

If you are in Australia and using 3G Telstra, make sure that 3G appears top left and the phone is not using your wifi. For some reason, my calls were diverting immediately to voicemail because the phone was picking up my wifi. I turned off Wifi and 3G appeared and the diversion stopped. No idea why but there you go!

After reading help discussions I realied that I had mistook my do not disturb as the silent tab on the top left that I flick off when I want silence, however if you have a tiny moon crescent shape on the upper screen it meant that "do not disturb" option in the settings had been tampered with. It had been changed so that if the same person rang twice it would not go to message bank. All is fixed since I mad ethat distinction. good luck

After reading help discussions I realied that I had mistook my do not disturb as the silent tab on the top left that I flick off when I want silence, however if you have a tiny moon crescent shape on the upper screen it meant that "do not disturb" option in the settings had been tampered with. It had been changed so that if the same person rang twice it would not go to message bank. All is fixed since I mad ethat distinction. good luck

After reading help discussions I realied that I had mistook my do not disturb as the silent tab on the top left that I flick off when I want silence, however if you have a tiny moon crescent shape on the upper screen it meant that "do not disturb" option in the settings had been tampered with. It had been changed so that if the same person rang twice it would not go to message bank. All is fixed since I mad ethat distinction. good luck

I tried this iOS: Using Do Not Disturb and realized it may be the problem:

On my iPhone 5s running iOS 7, this is what it looked like:

I turned off (greyed out) the "Manual" mode

I set the "Allow Calls From" to "Everyone"

I left the "Repeated Calls" on (green)

Hope this helps!

Did anyone try to check the DO NO DISTURB settings? I was having this problem where my calls were going to voicemail - and when I checked the DND setting, it was ON (on manual but still ON!)... If this is your problem you will likely see a little moon in the top icon bar of your iPhone at times... But just in case, go check in Settings and make sure that under DO NO DISTURB, the Manual or Scheduled buttons are not green! They need to be turned OFF.

Oh yes, just like it mentioned on the previous post by AngelAndresVideography ! :-)

P.S. I think these topics should run with the question at top... followed by the latest answer... I just discovered the DND setting and wrote about it, only to find out the last post said the same as I had found out on my own... :-) Thanks AngelAndresVideography!!! :-))

Haha, thanks for the shout-out Lili1232000.

Ya, I think these forums would be better if they posted the latest answer first and went backwards. Especially if there's a certified solution. That said, my solution may not be the answer to everyone's problems, so maybe it's best that folks have to search a little for it.

Anyway, glad it helped!

I have a 5s, using Consumer Cellular service. Having problem with calls intermittently going right to voicemail without phone ringing. When this happens, there is also no record of a missed call on the missed call page. CC has done multiple resets, reboots, etc. and then replaced the simm card. Worked for a little while but now a couple months later, I have had 2 voicemail messages that never rang on the phone in the past week. I just started searching to see if this has happened to anyone else and discovered this thread. I have checked the do not disturb settings. It was NOT set to do not disturb. The allow calls from was set to "favorites". Of the two recent voice mail messages, one was not a favorite, and the other one was a favorite. Under "silence", the phone is set to "Only when phone is locked". The only other option is "always silence incoming calls and notifications". Is there a way to silence- "NEVER"? I would like to always have the phone ring whether is locked or not. If I don't want the phone to ring, I turn the ringer off. I have changed the allow calls setting to "EVERYONE". I have enabled the "REPEATED CALLS" button to allow a second call from the same number within three minutes to ring. Does anyone have any suggestions for me to try? Thanks for your help! (I hope!)

PROVIDER ISSUE

I had this exact problem and tried "everything"

I had two phones and two subscriptions with the same provider (Phone A and B) and only one phone had this issue (Phone B). Phone B also had a twin sim card subscription for an iPad mini. And the issue was that the provider need in some cases to turn calling functionality off for the second sim when it is used in a pad that does not have callind functionality like the ipad. The helpdesk didn't explain why this is an issue as it worked fine with my previous android phone and ipad (with microsim in the android so had to order new one). Lo and behold, five minutes later as promised I could once again recieve calls. Wohoo 🙂

I do suspect that since I had to wait for the new nano sim and used the ipad nano sim in the new iphone (phone B) for the first week before swapping back when the new sim arrived this can have caused this issue with the provider. Though this is clearly speculation.

Anyway thought id post in case (seem likely) some people tearing their hair out actually have a provider problem and not a phone problem

our iPhone 5S hasn't gotten a call for three days ... turns out it was going directly to voice mail ... didn't get the voice mail notifications until we tried to call from the phone ... go to > settings > reset > Reset NetWork Settings & reset that ... iPhone restarted & is now receiving calls . . .

I tried this and it didn't work. This needs to be fixed!

go to setting and make sure your do not disturb function is off

Please make sure the caller is not blocked. For whatever reason the wifey was blocked and I was not receiving any calls from her (they would go directly to voicemail but not show up as received). She doesn't believe me when I say I have no idea how it happened!😕😮

Have you guys checked your blocked list?? I had this issue but at&t told me to check my block list and I had phone numbers that I've never placed in the blocked list. After unblocking landline, the call worked great. 🙂