ATH.exe has stopped responding

Question

Level 1

3 points

ATH.exe has stopped responding

I have uninstalled and reinstalled iTunes several times by following the instructions @ http://support.apple.com/kb/HT1923

This is a frequent occurance when syncing my iPhone.

Problem signature:

Problem Event Name: APPCRASH
Application Name: ATH.exe
Application Version: 17.282.0.1
Application Timestamp: 4fb5bca5
Fault Module Name: SSLEAY32.dll
Fault Module Version: 0.9.9.1
Fault Module Timestamp: 4ff24367
Exception Code: c0000005
Exception Offset: 0000ca0a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I am not sure what is the problem, but uninstalling and reinstalling iTunes has no affect on the issue.

iPhone 4 (8GB), Windows 7, Ultimate

Posted on Oct 18, 2012 3:06 PM

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Answer 1

May 5, 2013 4:18 AM in response to ThatGayDude

Hello all,

Anyway after uninstalling, reinstalling (the proper Apple suggested way) and trying every suggestion i could find on the forums (took hours all this btw!) I unwittingly resolved the ath.exe issue it as follows:

I opened itunes with no phone installed I went to preference and reset cache and sync history. Still no joy so I once again uninstalled itunes and installed the third party software starting with Copy I allowed that to installl the driver for the iOS devices automatically. My 4s then synced flawlessly and I was finally able to add some music that I had wanted to do.

Encouraged by the flawaless performance of third party program I decided once agin to reinstall itunes and this time it worked! I suspect this may have something to do wiht the way that this program instlled the official apple drivers? Or maybe my previous alterations in itunes preferences had reset something? ( I never have had the wifi sync ticked so that was not the issue in my case thoguh I have read that has been the issue for several others)

All I know is that it was clearly something to do with ath.exe and applemobileservices program.

This is the second major issue I have had with my 4s on 6.1.2 with latest itunes. My other was the data devouring/iCloud bug that totally fracked up a works prioject involving 100 ipads that I had bought (see my other posts)

Melissa - hitching a ride with a droid called Anne very soon...

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Answer 2

wypeez

Level 1

0 points

Jul 3, 2013 7:50 PM in response to ThatGayDude

Hey folks,

Not sure if this is a permanent fix, but here's what I did..

Start your Task Manager -> go to the Applications Tab -> click on "New Task" -> A pop-up window will open; click on "Browse". At this point you'll want to look for the ATH.exe file, which should be located in the following:

"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ATH.exe"

Once you find the ATH.exe file, double click it. You'll be directed back to the pop-up window; simply click ok. A small little black window will pop up very briefly, which is what we want. You're all done. ATH.exe is now working again & your devices should be able to read/sync with your iTunes library.

If ATH.exe stops working again, just redo the same steps.

Happy trails 🙂

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Answer 3

Ocean20

Level 6

13,727 points

Jul 3, 2013 7:57 PM in response to ThatGayDude

I have WIN7 and get this all the time. I fix it by rebooting PC from time to tim. When it does happen my itunes does not recognize phone so I just ignore it until I want itunes to do its thing and I reboot the PC and it seems fine until it happens again. Call me cynical but I think it is just Apple's way of trying to get you to ditch your PC and buy a MAC

Message was edited by: Ocean20

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