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Level 1

17 points

iTunes Match Not Working on new iPhone 5 - Music Not Downloading

There are a lot of posts about this but I none of the suggestions in them work for me.

I just got my new iPhone 5 today. Backed up the iPhone 4, restored it all to the iPhone 5. Everything else working as expected. I checked all Match settings, they are all enabled as they should be. All settings for Match seem to be as they should be. But the iPhone just wont download or even show my music... everytime I start Music it shows the Cloud image for a few minutes, then when that goes my music is empty. I purchased a song on this new phone and thats the only one there.

I have no idea what to do anymore.

Thanks

iMac, Mac OS X (10.7)

Posted on Oct 19, 2012 4:11 PM

34 replies

Jan 5, 2013 12:23 PM in response to amityuk

Nevermind, i found my solution.

Try https://discussions.apple.com/thread/3865948?start=0&tstart=0

It solved my issue, so happy 🙂

lekogm

Level 1

0 points

Jan 12, 2013 11:47 AM in response to amityuk

I had/have this issue as well. I found that if I turn on the, "Use Cellular Data," setting I can access my music. Otherwise I can't access it unless I am on wi-fi. I have read though, that keeping, "Use Cellular Data," enabled will run up your data usage regardless of if you are on wi-fi or not, so keep that in mind if you have a low data limit.

Sndodson

Level 1

0 points

Jan 18, 2013 4:57 AM in response to lekogm

lekogm's suggestion worked for me!!

Lynsey76

Level 1

4 points

Jun 17, 2015 11:30 AM in response to amityuk

Is there anyone from Apple who can help with this? I'm getting nowhere with this. I have tried the recommendations on the Resolve Issues with iTune Match Apple Support pages. Nothing has worked. Basically my old iPhone 5 was broken so I bought a new one. Everything else has transferred over fine - email, contacts, icloud back ups etc. The only thing that appears not to be working is my that iTunes Match is not loading. I've turned it off, turned it on, gone in to iTunes, turned it on, turned it off. Tried downloading a previously purchased song to see if that would stimulate something. Nothing. Please can someone from Apple who is monitoring this thread tell me how can get support to resolve this? Thanks

iTunes Match Not Working on new iPhone 5 - Music Not Downloading