Hello Everyone,
I had an opportunity to visit the Apple store here in Toronto and quickly made an appointment to see a Mac "genius".
All I wanted to ask is simply the following:
"If I purchase a MacBook Pro in the next few days and find
that after using it that it gets uncomfortably hot (say in excess of 45C), would an Apple certified technician clean the excess thermal paste off of the CPU, GPU, and Northbridge?"
He stated that servicing the MacBook pro for heat related issues currently includes adressing the chip components, thermal sensors, and thermal paste!
He spoke in a mannner that led me to believe that service techs are very aware of the excess thermal paste issue on MBP's.
So I asked specifically if I (or Apple) could, before shipping the MBP for servicing, include a note specifically requesting that the thermal paste be removed, the chips/pipes cleaned, and new thermal paste (Arctic Silver 5) be reapplied according to the guidelines on the arctic silver website:
http://www.arcticsilver.com/arcticsilverinstructions.htm
He stated that he wasn't absolutely sure (because he didn't have the authority to make that decision) but that he "didn't see why that would be a problem at all"!
He said that I would have to ask the store manager to be absolutely sure.
I asked if I could speak to the manager and he said "of course", but the manager wasn't available at that moment.
I must acknowledge that the "genius" I spoke with was very kind, helpful, and accomodating.
So I left telling him that I would return in a few days, get confirmation from the manager, and if they could assure me that my request to replace the thermal compound by Apple service techs would be honoured, that I would agree to purchase a MBP at that time.
So, all in all, it sounds very promising that if I buy a MBP with a weekly build number of W8616... or later that I would be guaranteed either an acceptably "warm" (not
HOT) system or else have the problem immediately addressed by Apple techs (at no cost to me (except for the Arctic Silver 5 of course), and more importantly,
WITHOUT voiding my warranty)!
I hope the manager agrees on Tuesday, and I will keep everyone posted.
iMac 17" 1.83 core duo Mac OS X (10.4.6)