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Level 1

116 points

How do I lodge a complaint against Apple Support?

I've been a VERY satisfied Apple consumer for decades at this point. One of the things that's always kept me coming back has been the phenomenal Customer Support. That said, in the last week I have had some of the most terrible experiences with both an Apple Retail Store and the phone support I've ever had with a computer company. I'm generally frustrated with the situation I'm in, but that's neither here no there and I can cope with it and move on. What I'd like to do is file a complaint with the company for its own benefit so that heopefully this is a fluke and doesn't happen to someone that doesn't have such a good experience with the company. Had I not worked with Apple for so long I'm pretty sure I'd never buy another product after the terrible support I've gotten in the last week. Does anyone know a channel to pass along dissatisfaction with our experiences with customer support, etc.? Unfortunately the days of email Steve have passed.

PS - I tried to find the best community to post this. Forgive the location, please.

Posted on Oct 21, 2012 12:50 PM

Best reply

Marta okay

Level 1

15 points

Posted on May 7, 2017 1:49 PM

What the customer was saying, is that having been a loyal customer of Apple for years, and bought and numerous Apple products, he was probably expecting some reward from Apple for this loyalty. A good discount for the repair possibly. It's called customer service!!

View in context

75 replies

Chris CA

Level 10

82,440 points

Jul 23, 2014 12:38 PM in response to ChitlinsCC

ChitlinsCC wrote:

polakbob

You have JUST the right place for this post, methinks.

Not really the right place even 2 years after the original place...

ChitlinsCC

Level 7

20,924 points

Jul 23, 2014 1:06 PM in response to Chris CA

Chris CA

With all due respect for your tenure and status, and without making this too much of a red herring, I have to disagree.

polakbob's intent was to try and find the best way to lodge a complaint with Apple - not to lodge the complaint (he was very careful not to detail his complaint). He was very articulate in his background info - reassuring us that he was a loyal Apple fan and wished to remain so. polakbob did not complain here - but did find out the proper channel to do so. ToU to the letter.

CCC

deggie

Level 10

167,195 points

Jul 23, 2014 3:13 PM in response to ChitlinsCC

But his statement is correct about the 2 years, polakbob hasn't posted once since then so it is probably safe to assume he has moved on and your assurances will mean nothing to him.

ChitlinsCC

Level 7

20,924 points

Jul 23, 2014 3:45 PM in response to deggie

deggie

Consider back-o-my-head slapped ! I committed the same assumption that I caught in another thread a while ago - LOOK at the DATE of the OP!

Humble apologies to all. I promise to do better.

CCC 😢

TildeBee

Level 7

31,917 points

Jul 23, 2014 5:23 PM in response to ChitlinsCC

CCC --

We've all done that at least once. Not to worry, or bang your head against the wall.

😉

ChitlinsCC

Level 7

20,924 points

Jul 23, 2014 5:49 PM in response to TildeBee

Thanx ~Bee. You are very kind. although the circumstance of the other old post appearing was a bit different, the user I was talking about was a very seasoned vet. I think I may have inadvertently embarrassed he or she. 😟 (maybe it was their second time)

BTW, the head-slap referred to Mark Harmon head-slapping D'Nozo on NCIS. No worries at all... too old to sweat the small stuff. Hard to get a handle on personalities in any environment, much less the anonymity of the bulletin board. If only these folks knew me and my experience level with Apple and new media, I think maybe I might be viewed differently. is there a place to post a CV ? (kidding of course)

buenas noches

CCC

Chris CA

Level 10

82,440 points

Jul 23, 2014 8:54 PM in response to ChitlinsCC

No worries here...😉

ChitlinsCC

Level 7

20,924 points

Jul 23, 2014 9:21 PM in response to Chris CA

Some of you folks are downright gracious !! Thanks for the slack. 🙂 now

CCC

Jan 11, 2017 10:15 PM in response to polakbob

I have a problem in purchasing an item with my iTunes account, how do I resolve it. I tried several times it says purchase failed. How do I resolve it?

TiKoOo

Level 1

73 points

Jan 11, 2017 10:18 PM in response to carlsonfromlos angeles

setting- genrral- reset- reset network settings

then try again

May 7, 2017 12:13 PM in response to polakbob

Hi,

Glad you're a happy Apple customer. Perhaps some customers like myself aren't so happy and would like to know where they can make an official complaint.

Thank you J

May 7, 2017 12:16 PM in response to TildeBee

Hi Bee,

My complaint is about Apple, in particular iTunes, not an Apple Store.

Thanks

May 7, 2017 1:59 PM in response to laundry bleach

So what's the point? If nobody is going to reply!!!

May 7, 2017 2:06 PM in response to TiKoOo

Didn't work for me

May 7, 2017 2:47 PM in response to deggie

Got nowhere at all with Apple Support, have spent hours and hours with them, leading nowhere

How do I lodge a complaint against Apple Support?