How do I lodge a complaint against Apple Support?

Hi Babowa

Sorry I wasn't aware of your status. I thought you were acting officially on behalf of Apple. The reason I believed this was because apart from Apple Support. They Apple always pointed in your direction. I have tried most of the suggestions you made. I am beginning to wonder if living in Australia one receives less support. Thanks

No problem - just so you know: we are all other users and volunteer our time to help. Apple support does not become involved here. Apple support will direct you to these forums if they think your questions can be answered here.

So, I will suggest that you start a new thread in the appropriate forum and detail your question/problem - make sure you post all details incl. your model/year device and OS version.

I am also stuck here. Not receiving confirmation email for my order till I called them after 20 hrs. Also need help as I am misled by shipping dates vs delivery dates in the store website. The rep refused to escalate my urgent need for a replacement of my MacPro after it failed to start.

Hi Cannot ley,

I don't really know what to say, I have been on my phone for similar amount of time, I had one of my replies/questions knocked back because it was classed as negative. I have only just got my service up and running again, and I am very stressed just now.

Good luck Marta okay

<Personal Information Edited by Host>

Hi Seth

I have had such a hard time with Apple these past two days, which has made me wary of commenting. One thing I did was call a number 1800 034 155 which is supposed to be independent of Apple. At the very least they were pleasant, polite, issued their personal name, and a case number. Good luck Marta okay

Marta okay wrote:

Hi Seth

I have had such a hard time with Apple these past two days, which has made me wary of commenting. One thing I did was call a number 1800 034 155 which is supposed to be independent of Apple.

What is this number to?
What company/organization?

What do they do?

hello,

i have just visited the Apple store in garden city and left very unsatisfied, not that the staff member could have cared less.

My new (less than 2 months old) iPhone 7 is bending backwards at the middle. I have been told my child must be playing with it when I am not looking. I dont have a child. I have been told that keeping it in my handbag is bad and i always should have kept it in my pocket. I have been told that i must stnad around putting pressure on it and just not notice i am doing it.

This may sound stupid but this is like my fourth or fifth iPhone in the past 7 or so years. I am not stupid.

I am going to make a second instore appointment as this one was the worst customer service i have ever received. I am hoping the next appointment , the staff member actually listens

Why would you be asking Apple for ideas on how you bent your iPhone? It was in your possession. The person who you dealt with at the Apple Store has no idea how you, or someone you know, bent it and I'm guessing you pushed the issue and wanted to know how it could have been bent and didn't like their responses. If it was me I wouldn't have responded, I would have said "I don't know how your iPhone was bent ma'am but we can do an out-of-warranty replacement for $xxx, or, if you purchased AppleCare Plus, we can replace it for the price of the deductible."

So sorry to hear about your bad experience but I personally feel after my own experiences that Apple has stopped caring for customers and their reps or the dumb 'geniuses' at their so called bars are also trained as such by Apple and their main aim is nothing but extracting $$$$$ from the customers

The maple in vashi https://maps.google.co.in/maps?client=safari&hl=en-in&um=1&ie=UTF-8&fb=1&gl=in&e ntry=s&sa=X&ftid=0x3be7c14ef6aaaaab:0xfa8424da6f97cb08&gmm=CgIgAQ%3D%3D get very slow service to customers .. so plzz do something

Thanku

Mamtesh wrote:

The maple in vashi https://maps.google.co.in/maps?client=safari&hl=en-in&um=1&ie=UTF-8&fb=1&gl=in&e ntry=s&sa=X&ftid=0x3be7c14ef6aaaaab:0xfa8424da6f97cb08&gmm=CgIgAQ%3D%3D get very slow service to customers .. so plzz do something

Thanku

TOLL FREE NO. 1800 266 3545

http://www.mapledti.com/Store.php

iTunes - Official Apple Support

This does not seem to be their only complaint. How to make a formal complaint?

Contact Apple Corporate - info near the bottom

Horrible, horrible customer support. You spend this much money and you expect a company to stand behind their product past a 1 year warranty.... Apple does NOT care about their customers once they've sold you.