How do I lodge a complaint against Apple Support?

I've been a VERY satisfied Apple consumer for decades at this point. One of the things that's always kept me coming back has been the phenomenal Customer Support. That said, in the last week I have had some of the most terrible experiences with both an Apple Retail Store and the phone support I've ever had with a computer company. I'm generally frustrated with the situation I'm in, but that's neither here no there and I can cope with it and move on. What I'd like to do is file a complaint with the company for its own benefit so that heopefully this is a fluke and doesn't happen to someone that doesn't have such a good experience with the company. Had I not worked with Apple for so long I'm pretty sure I'd never buy another product after the terrible support I've gotten in the last week. Does anyone know a channel to pass along dissatisfaction with our experiences with customer support, etc.? Unfortunately the days of email Steve have passed.


PS - I tried to find the best community to post this. Forgive the location, please.

Posted on Oct 21, 2012 12:50 PM

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Posted on Jul 23, 2014 11:40 AM

Call AppleCare and ask to be transferred to Customer Service.

75 replies

Jan 23, 2018 1:36 AM in response to polakbob

Apple is on my bad side.. my Mac book pro I brought two years ago starting to run slow when starting up. But that’s normal. However, my iPhone 6s Plus just got it a year ago and the battery is 1% after like 6 hours. I did not even use the phone today. The updates is also bad.. making my phone run slower.. I did update my phone it make a little better. But when I first received my iPhone6s plus it was running fast. Until update time... Also the apps want us to update every week it seems like now. Also I call Apple they said I had to pay for my battery because I had the phone a year and 4 mounths. Apple use to be great awesome above all in 2008 now Apple is not the sAme. I’m going to spend my money else we’re. You know who I’m going too...

Feb 1, 2018 9:36 AM in response to polakbob

FYI..PFA the complaint done to consumer court.


I've purchased a iPhone x 256gb device from apple on 20th Dec '17, from the very first day I was facing screen freezing issue, device hangs most of the times, incoming call number is not displayed while receiving calls and heating issue. I've submitted my device to apple authorized service center ( 4 Genius Minds ) on 22nd Jan'18 , it's been a week passed but no one turned up with any solution. Have called them many times but still they do not have any solution.


Phone submitted to below apple authorized service center on 22nd Jan'18 for Services

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How do I lodge a complaint against Apple Support?

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