How do I lodge a complaint against Apple Support?
I've been a VERY satisfied Apple consumer for decades at this point. One of the things that's always kept me coming back has been the phenomenal Customer Support. That said, in the last week I have had some of the most terrible experiences with both an Apple Retail Store and the phone support I've ever had with a computer company. I'm generally frustrated with the situation I'm in, but that's neither here no there and I can cope with it and move on. What I'd like to do is file a complaint with the company for its own benefit so that heopefully this is a fluke and doesn't happen to someone that doesn't have such a good experience with the company. Had I not worked with Apple for so long I'm pretty sure I'd never buy another product after the terrible support I've gotten in the last week. Does anyone know a channel to pass along dissatisfaction with our experiences with customer support, etc.? Unfortunately the days of email Steve have passed.
PS - I tried to find the best community to post this. Forgive the location, please.
