what is error 102 for macbook pro

i just bought my macbook pro 13.3 inch and i recieved a notification stating that i needed to up date to itunes 10. 7 and OS X update combined 10. 8. 2. once i tried up dating a window came up saying "cannot complete updates due to error 102" can someone help me fix this problem?

MacBook Pro, OS X Mountain Lion (10.8)

Posted on Oct 21, 2012 9:18 PM

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31 replies

Aug 10, 2013 8:09 PM in response to Deigassy

I've had the same problem but have figured out how to avoid it. If you go into the appstore and click on the "more" option describing the update, you can then see the four components of the update and download them seperately. You must download the itunes one last, because it only downloads after you update the computer software one first. It will restart the computer then you can go back and download the itunes update and a security one and after that, all is just dandy.

Oct 22, 2012 9:10 AM in response to rtrujillo21

Well, at the end of the day, it seems as though the DMG that is getting downloaded is corrupt for one reason or another. Perhaps a problem with your ISP and it's becoming corrupt during transit, or some other anomaly.


I suppose you could try allowing all install sources and see if it makes a difference, but it shouldn't, based on the message you're receiving. To do this open System Preferences > Security & Privacy > General. You'll probably have to unlock this pane with your admin password. Select 'Anywhere' under 'Allow applications downloaded from'. Try again.


Worst case scenario, do an OS reinstall from the recovery partition. This should only over-write the OS and leave your data and Applications in tact (unless you use Disk Utility and erase the OS partition manually before reinstalling). After this, try updating again.


Just some thoughts of things to try, short of taking it to an Apple store. Although, the latter might be a better thing to do if you don't want to spend too much more time on this.

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what is error 102 for macbook pro

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