"finally a solution... and of course not from Apple."
???
As a bare minimum list, Apple has provided the following avenues for help:
1. physical user's guide included in package, online copies of all user's guides
2. setup assistants
3. tutorials
4. Mac Help available in Finder menu bar; application Help available in menu bar
5. clickable question icons available on most System Preferences panels
6. Read Me's with software downloads
7. online chat with a support agent
8. 90 days AppleCare phone support included with products
9. www.apple.com/support/ - which includes individual product support pages, hundreds of thousands of articles in the Knowledge Base, these very Discussion Boards, as well as its very own help page:
http://www.apple.com/support/help/site.html