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A few questions before proceeding to uninstall/reinstall Mountain Lion

Since I'm new to this forum I inadvertently closed the discussion that I initiated myself without it being resolved, so I'll copy what I had asked in the previous discussion over to a new thread:

23-Oct-2012 16:08 (in response to ds store)

Since yesterday I've done this:

Safe boot

smc reset

pram reset

hardware test looped 5 times off of original discs: no trouble

check battery: good condition

reinstalled flash with click for flash in Safari, updated Firefox to 16

Startup Manager: Volumes are Mac hd and recovery 10.8.1: did repair disk and permissions repair

Onyx: did everything and rebooted. There was trouble with epson permissions that was fixed and still recurred, went to users and deleted printers and then went to epson and downloaded uninstall from July 2012 and removed with that anything that was there

Still crashes though, so I thought I would do this, I'm nervous about it though:

command r boot off Recovery HD partition and Disk Utility Erase with Security Option: Zero the OS X drive/partition. Check under Partition: Options: GUID and Format: OS X Extended Journaled and apply if not already set.

Quit and install 10.6 or 107+ from Apple's servers.

Reboot, use the same user name as before (different password advised)

quit and install 10.6 or 107, what is 107? does this mean 10.8? I'm confused by that

so I must write down the user name, not the owner name, both of which I changed

I also before had created a new user and deleted my friends user accounts, so that was done already but didn't help.

when you say different password advised, you mean change that later in users?

When adobe asks for id are they asking for my id that I created to get to this forum or my user name and computer password or the computer name and password?

I'm ready to do this once I get things ironed out.....I'm afraid something awful will happen....but I guess I've done what I can for the most part otherwise.

Thank you for your help, it's been great!

23-Oct-2012 16:28 (in response to ds store)

I also did try to command r and reinstall mountain lion but when I entered my adobe id they said that it has not been used in the app store.....

so I'm not sure where that leads, whether entering my friends id and password might have lead to a free reinstall or even how to get any reinstall,

however I'm happier with the idea of a fresh restart...but worried I won''t be allowed to or run into a message like that ....or it will cost a huge amount

but you say I believe that it is quite simple and free?

23-Oct-2012 16:31 (in response to ds store)

"quit and install from apple servers"

is this something that happens within the program without rebooting? Is the "install from apple servers"given as a prompt after you select the "quit" button?

23-Oct-2012 16:42 (in response to ds store)

Do I need to download and install this?

http://support.apple.com/kb/DL1492

I have noticed that somethings have improved with all these changes, I continue to delete programs that seem outdated and unneccesary, however there still seems to be lots of crashes, and a clean install deleting everything and starting again with mountain lion is what I'd like to do once I get these final things sorted out.

Thank you

MacBook Pro, OS X Mountain Lion (10.8.2), 15" mid 2010, Snow Leopard original

Posted on Oct 24, 2012 10:56 AM

26 replies

Oct 24, 2012 11:52 AM in response to Happydeadgirl

if it is your apple id to sign into the app store or itunes you can simply make another id & password. If it's your log in password there are a few ways to reset your password.

Merielsea Author

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Oct 24, 2012 11:54 AM in response to Happydeadgirl

Well, when I go into delete the old os and reinstall from the internet, I've been told I will be asked for a apple id and password, and I'm trying to sort out what it is to enter.

Kappy

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361,765 points

Oct 24, 2012 11:59 AM in response to Merielsea

Oh, OK. Yes, you need an Apple ID and password only if you plan to re-download or upgrade software from the App Store. If you know the Apple ID and password of the person who purchased the software on the computer, then you would need to use it whenever you needed to upgrade or re-download the software from the App Store.

Now, do you have Adobe software on the computer? If you do then you will need serial numbers at some point in time if not right now. Reinstalling Adobe software usually requires entering the serial numbers. This has nothing to do with your Apple ID because Adobe software is not sold on the App Store.

Since ds store has found this topic perhaps you would prefer finishing up with his help.

Kappy

Level 10

361,765 points

Oct 24, 2012 12:02 PM in response to Merielsea

You use the Apple ID and password of the person who purchase Mountain Lion. Or, you can simply purchase your own copy of Mountain Lion from the App Store using your Apple ID. I would suggest you do the latter because you can then install Mountain Lion on any computer you own.

Merielsea Author

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Oct 24, 2012 12:03 PM in response to Kappy

Thank you, this is helpful.

So in the actual delete and reinstall process of the os to clean up the drive and erase everything, I don't need an adobe id to reach the servers and download the os mountain lion again?

Merielsea Author

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Oct 24, 2012 12:03 PM in response to Kappy

Sorry, again, I have adobe on my mind but I meant apple

Kappy

Level 10

361,765 points

Oct 24, 2012 12:10 PM in response to Merielsea

Correct. You don't use an "adobe id." You have to use an Apple ID, and it must be the Apple ID of whomever purchased the software from the App Store.

Merielsea Author

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Oct 24, 2012 4:04 PM in response to Kappy

Well, I went ahead to just try to reinstall mountain lion and try the adobe Id that my friend said she used, which was the id for our friend who passed away just recently whose computer it was.

But the id wouldn't take. She herself is still getting notifications from that app address on the ipad and mac notepad she inherited so she believes the link is active.

I had already in the process of trying to solve the problems on the mac, deleted his users and created my own, so perhaps I destroyed the link?

I entered it exactly from his password collection and it's identical to what she also has in her records, I entered it many time and also went online and tried to sign into the app store, but couldn't with that adobe id and password, yet it was the one that was used to install mountain lion.

On the computer I have a shortcut to an app which is not visible called 'install mountain lion" . I tried to find it in applications but couldn't. The shortcut is in downloads.

What do you believe is the next step for me to have access to install mountain lion as I would like to do a clean uninstall and reinstall of mountain lion and was only testing it by simply attempting to reinstall mountain lion?

Merielsea Author

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Oct 24, 2012 4:15 PM in response to Kappy

On my friends end, it also won''t take the password but allows her to reset it so she's resetting to one that she's going to send to me, and I'll try another reinstall without deleting the system first just to see if I can enter the app store and go through the process without deleting everything first

Merielsea Author

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Oct 24, 2012 4:30 PM in response to Kappy

I'm able to enter the app store and see my friend's purchases of lion and mountain lion and the option to install. The only glitch that concerns me is I am in Canada and entered automatically into the canadian store, and he was american and so I have to switch stores.

Can you install repeatedly?

Merielsea Author

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Oct 24, 2012 5:01 PM in response to Kappy

Well the reinstall is working, it''ll be 2 hours. Then I'll update, clean up programs carefully and see how things are...most likely I'll proceed after this to a clean reinstall so I can start from scratch.

A few questions before proceeding to uninstall/reinstall Mountain Lion