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Level 1

12 points

iPhone 5 - other party can't hear me clearly

I received my iphone 5 and immediately had the complaints about poor voice/sound quality, on the end of the receiver of my calls. Same when LTE on/off. Same whether I call them or they call me. The complaint is that my voice sounds muffled, as if I was holding the phone to my shoulder. When I select speaker phone I am instantly clear to the other person. Same if I use the included earpiece. Haven't tried bluetooth earpiece but considering it.

First step tp resolve was trip to Apple store. Replaced phone. Phone #2 did same thing. Called apple support, they couldn't understand me, said they wanted to help me with my problem but they couldn't hear what I was saying. Exactly. Second trip to Apple store, tech rep ("Genius?") couldn't replicate issue, calls to test were made in very noisy environment. Muffled sounds from my phone seem worst when calling from very quiet environment. Third trip to Apple store today, got replacement phone (phone # 3!). Same issue, no better quality.

Anyone else have this issue? Help! Paid quite a bit for 32GB black ATT phone, shame to have such poor quality.

-J

iPhone 5, iOS 6

Posted on Oct 24, 2012 3:04 PM

23 replies

Dec 18, 2013 2:04 PM in response to xnttric

I've the exactly the same problem as above . Replaced and told the same thing . I'm with Telstra in Australia . I wish I stayed with Samsung the only reason I changed was for the visual voicemail . Why won't apple realize there's a problem here

ss.1608

Level 1

4 points

Jan 21, 2014 8:01 AM in response to spooner41015

I seem to have the same problem with iPhone 5S when people were complaining that it is muffled - when I removed the iPhone case the line became clearer to the folks on the other end. Not sure if this helps?

lulu2109

Level 1

0 points

Feb 24, 2014 9:02 AM in response to JMFV

this is my 2nd iphone 5C, and i still have the voice quality issue. The other side claims that he/she couldn't hear me clearly!! This is so frustrating!! I don't want to go to Apple Store and change again....i have to reinstall all my Apps and etc! Apple, please listen and fix this issue! Can't believe it.

Apr 9, 2014 11:13 AM in response to unclepheel

The problem lies with the iPhone 5S. I'm trading it back in for the 4S

ElliOtis

Level 1

0 points

May 28, 2014 10:42 PM in response to JMFV

Just like everyone else, my iPhone 5s is a piece of crap & the party on the other end of the line cannot hear me (with or without a case on the phone). This is confirmed when I leave voice messages & play them back and the recording is distorted.

Phone is less than a week old, and in addition the screen has frozen up on me 2x while using the browser.

Very frustrating...

healewis

Level 1

8 points

Oct 24, 2014 2:32 AM in response to Rayetter

Hi I am in Australia, having the same issue and with vodafone. It seem to me that it is unlikely to be a provider issue as there are several providers and one is no better than the other. This has to be a hardware issue in my opinion.

Cheers

Paul

MacRyan

Level 1

4 points

Nov 13, 2014 4:10 PM in response to healewis

Also having same issue. However, the problem only arose after Apple replaced the Battery (and sleep/wake switch) as part of the iPhone 5 Recall on selected batches of iPhones. The muffled sound is really bad. Using the Speakerphone is the best option - but not possible to use it in all situations. Have been trying turning the Noise Cancellation on and off (in Accessibility Settings) - but to no avail.

Will be reverting to Apple now again - as problem only arose aftair repair a few weeks ago.

Dec 29, 2014 6:02 PM in response to MacRyan

My wife has been having this problem for over a year. She is on her 3rd iphone 5s from Verizon and now her second SIM card. When she speaks to myself and others she sounds muffled, down a hallway and hard to hear. I'm now in talks with Apple to figure out how to get this fixed, get a refund for what I paid for or get an upgrade. Something has to give here.

The CUSTOMER is not happy Apple... Are you really listening??

iPhone 5 - other party can't hear me clearly