Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 5 just stopped working now not visible with iTunes

I have had the iPhone 5 for a few weeks, tonight I was recieving a call, as I went to answer it the slide bar locked half way accross and the phone locked up. It then turned its self off and now won't start up again, I have connected it to my iMac to see if iTunes can resotre it but iTunes doesnt even recogonise anything is plugged in.


Whats my best steps from here?


Things to try...


Or is it back to the store when they open tomorrow?

iPhone 5, iOS 6

Posted on Oct 25, 2012 12:08 AM

Reply
Question marked as Best reply

Posted on Oct 25, 2012 12:16 AM

I just held down the lock button and the home button (a trick I learned agerw ago with my 3GS) and it has statred working again. All seems to be well, made a call and recieved a call with no issue.


Strange little glitch.

27 replies

Oct 18, 2013 11:27 PM in response to JDM-NZ

I just had same thing, with my brand new 5s. I woke up in the morning and the phone was unresponsive, blacked out, appeared switched off. I thought it was weird since yesterday i used it just fine before bed time. I tried your trick and its OK now. Battery wasnt dead, there was over 40%!

I have to say its worrying me a little...

Jan 21, 2014 10:31 PM in response to JDM-NZ

LLove these posts they rescue me everytime- rather than call apple who wants money everytime to ask a question then if they can't answer it they sent me to hp printer who charged me another fee to help me only to discover it was because the update caused the problem uuggh .. But. I must say my husband came downstairs to my office and said his phone wS dead .. So I looked at it plugged it in And then googled apple support and presto there were my tech angels there costing me nothing and saving the day! My husband was thrilled and wanted to know how I did it . I said if I tell u you won't need me another and lAughed . He thinks I a amazing with this stuff .. He doesn't know my cyber buddies save me .. So thanks for helping and caring ! I am so grateful !

My iPhone 5 just stopped working now not visible with iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.