Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes not working on Windows 8 Pro

Hi, my itunes is not wokring on windows 8 pro.


Any ideas how?


If all my musics, purchased, iphone backup are gone from itunes, what should i do?

Posted on Oct 27, 2012 6:45 AM

Reply
53 replies

Mar 13, 2013 4:17 PM in response to Kaiwei

Just thoiught i would share something i found that is working for me. I downloaded a driver finder program instead of relying on the manufacturers updated software and found i need 17 drivers. Got all the drivers updated. Opened Itunes and in setting checked off enable disk storage and have not had any problems since. I found this solution here: http://www.reviversoft.com/blog/2012/12/wdf-violation/


I still have the compatability set for win7 though. I will see if it works with win8 later.

Jun 26, 2013 3:25 PM in response to Kaiwei

I found the solution!!! Even ended up educating the tech -- who didn't have a clue.


I have a brand new 7th gen iPod Nano, a brand new Windows 8 laptop, and iTunes 11. Everything was working all fine and dandy until I unchecked "Enable Disc Usage in iTunes on my iPod. Then all **** broke loose. I got the blue screen of death with the WDF_violation and I couldn't even plug my Nano in without it crashing my computer, let alone access iTunes to re-enable Disc Usage. Because the crashes happened immediately after I did that I just KNEW it had something to do with that. Trouble is, I couldn't fix it.... or so I thought.


I was on the phone with the tech, who was telling me it was a driver issue ( impossible because both the laptop and iPod are brand new) and I was looking around in iTunes while she did.


HERE IS YOUR SOLUTION: Edit --> Preferences --> Devices. Check Prevent iPods, iPhones and iPads from syncing automatically. Then plug in your iPod, re-enable the Disc Usage, and voile!!!!!! Problem solved.

Aug 7, 2013 11:54 PM in response to Kaiwei

I tried everything to install itunes 64 bit to window 8,

Running the itunes64setup.exe as an administrator or changing the compatibility to windows 7 or vista didn't work for me.


The trick is itunes64setup.exe can be "exracted" with winrar or winzip or similar programs.

But my windows 8 laptop "can not execute" it so my husband exract the itunes64setup.exe file for me on his computer.

The folder contains 6 files:


AppleApplicationSupport.msi

AppleMobileDeviceSupport64.msi

AppleSoftwareUpdate.msi

Bonjour64.msi

iTunes64.msi

SetupAdmin.exe


You can try to install them one by one and see if it is working for you.

Sep 23, 2013 5:15 PM in response to CemreIpek

I have a 64bit Asus laptop with Win8.

I downloaded 64bit version from apple but when I try to install i receive following error : this app cannot be run!

The website on this link http://support.apple.com/kb/DL1615

http://support.apple.com/kb/DL1615of iTunes 11.1 for Windows (64-bit) says that about requirements following :


64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer .

which I satisfy.


No clue!

iTunes not working on Windows 8 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.