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Level 1

25 points

iPhone shows photo usage but iTunes correctly shows no photos

I have an iPhone 4s running IOS 6. After deleting all photos from my phone by emptying the Camera Roll and unsyncing photos via iTunes, I see a discrepancy. The phone's Photos app is empty, as expected. iTunes shows no data allocated to photos, as expected. But when I look at the phone's Usage (Settings>General>Usage) there is 4.8MB in Photos & Camera that won't go away.

At first I thought it was because I had sent some photos via iMessage, so I deleted the iMessage conversations. No change. Have reset the iPhone numerous times; have deleted content and settings and restored from both iCloud and iTunes backups. The phantom photo usage won't disappear.

Anybody have any ideas? I'm not running out of space -- I just don't like not understanding what's being reported.

iPhone 4S, iOS 6

Posted on Oct 30, 2012 3:50 PM

19 replies

Mar 18, 2015 1:48 PM in response to ctmassa

Ditto what ctmassa said. Thank you txforever! I tried all of the resetting and icloud fixes to no avail. It seems as though all of those photos are hidden in the previously deleted folder so you have to manually change the date and then go back to that folder and delete them all. Strange!!

Apr 12, 2015 11:58 AM in response to ldf

I had same problem .... no photos still photos holding up space on my device here is the solution

https://www.youtube.com/watch?v=8WT3Z0Hals4

Its because of new update on iPhone, Old photos don't get delete by it self you have to delete them manually.

rbrdly

Level 1

20 points

Jul 26, 2015 10:54 PM in response to txforever

Genius!

Thanks txforever

Aug 20, 2015 3:53 PM in response to ldf

I had to go into I-Tunes to deleted uploaded photos and video that were uploaded from my computer during sync since you can't delete them on the phone which is an I-Phone flaw. I then unchecked auto sync on my laptop I-Tunes. It's tricky since you tell I-Tunes to remove them from your phone but it doesn't really delete all of them. I still have more than 300 pics and videos in my phone. You have to go to the "year" selection on your phone photos and these will be a file labeled "recently deleted". Its like emptying your waste basket. Go into the folder and chose either delete all or select the ones to restore and then delete all. Apple does not make anything easy.

iPhone shows photo usage but iTunes correctly shows no photos