how do I get "custom label" button back on Contacts

I used to have "custom label" button for phone number tags on contact list. It is now gone. Any way to get it back. This started on my iPhone 4 and remains on my iPhone 5.

SOLUTION FOUND !!!

Go into settings and do this:

Settings --> Mail,Contacts,Calendars --> Default account (for Contacts)--> select "On My Phone"

this restored the custom labels button when creating new contacts. Somehow it was set to 'Hotmail" and i guess Hotmail does not support customized labels so it isn't offered when creating new contacts.

iPhone 5, iOS 6

Posted on Oct 31, 2012 10:56 AM

21 replies

Jul 20, 2017 8:38 AM in response to mrbillshaw

This didn't work for my iPhone SE. Does anyone know how to get the Custom Label back for iPhone SE?

Jul 20, 2017 8:45 AM in response to HollyBerry1616

What email accounts do you have on your phone? Just iCloud? Or do you have, perhaps, a work Exchange account? Exchange accounts prevent the custom labels.

Jul 20, 2017 4:11 PM in response to IdrisSeabright

I have an Outlook mail account and a Gmail account.

Jul 20, 2017 4:13 PM in response to HollyBerry1616

See what happens if you delete the Outlook account.

Jul 20, 2017 4:20 PM in response to IdrisSeabright

That's my main email account so I don't want to delete it. Thanks for your help though, I appreciate your time!

Mr.Drew

Level 1

8 points

Aug 21, 2017 6:59 PM in response to mrbillshaw

Thanks Mr. Bill! 👍

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how do I get "custom label" button back on Contacts