Previous 1 4 5 6 7 8 Next 212 Replies Latest reply: Dec 11, 2013 10:06 AM by Lawrence Finch Go to original post Branched to a new discussion.
  • Gutizero Level 1 Level 1 (0 points)

    Sftink , I was unable to contact support, how can i do what you did ??

  • seftink Level 1 Level 1 (0 points)

    I went here and entered my serial number.  I had to do it a couple of times before it went through, I selected "Contact Apple Support" on the next screen.  Selected "Service Request and Troubleshooting".  Selected "The topic is not listed" and entered "WiFi is not working" in the box and pressed Enter.  Then I selected Continue.  On the next screen, I selected "Talk to Apple Support Now".  The next screen said I didn't have technical support coverage.  I selected "Request an Exception" radio button and selected "I believe my product has a covered hardware issue" and then selected Continue.  I filled in the boxes and they immediately called me back and I was talking with a Support Rep within a couple of minutes.

     

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Gutizero Level 1 Level 1 (0 points)

    I did that but the problem is, the country am in now do not have an contact support, am in Saudi Arabia and the contact support is not an option , another problem is that when I use the UK contact support option it puts 44 as a country code and the support never calls me

  • deyazzayed Level 1 Level 1 (0 points)

    i m also in saudi arabia .... nd i dont hv the warranty card... but when i put my serial number it shows i have a tick mark on repairs and hardware services.. what do i do ? can i go to apple store and dey wil giv me an exchnge

  • seftink Level 1 Level 1 (0 points)

    I can't say whether it is true or not, but I have been told that if you go to an Apple Store, they will exchange it if it's under warranty.  The reason I didn't do that is the closest Apple Store is 3 hours, round trip, from where I'm at so this option was easier.

  • KiltedTim Level 8 Level 8 (43,670 points)

    All support for the iPhone in KSA is provided by the authorized carriers there.

  • deyazzayed Level 1 Level 1 (0 points)

    it shows my expiration of 21 dec 2012 so does that mean i can have a replacement for this wifi issue ?

  • seftink Level 1 Level 1 (0 points)

    More than likely.  I'd try the Apple Store or what KiltedTim said by contacting the carrier.

  • Ironbox Level 1 Level 1 (0 points)

    I just started having wifi issues last night with my wifi being grated out, blue tooth constantly loading, and my hotspot only working through tethering. Which I'd very annoying since I just bought and iPad last night and can't connect to it!

     

    UNTIL NOW!!!!! Did the freezer thing for 10 min now everything works fine. What the heck!?!?! Why does that work and how long does that last? I shut my phone off while it was in the freezer.

     

    FIX THIS APPLE I SHOULDN'T HAVE TO FREEZE MY PHONE FOR IT TO WORK!  

  • KiltedTim Level 8 Level 8 (43,670 points)

    If putting it in the freezer helps, that indicates a hardware fault. Take it into the Apple Store.

  • fred6632 Level 1 Level 1 (0 points)

    I have a 4s from the Apple store, all worked perfectly until two weeks ago, I upgraded to IOS 6 some weeks ago, therefore I doubt it is a software issue or it would have been effected at the upgrade point.

     

    My wife's 4s works fine on same wifi router at home, in our local pub etc, mine is either greyed out 95% of time of locks on for 1 minute then greys out.

     

    This must be a hardware issue, I do accept that the new IOS 6 may not work correctly with some of the hardware but if people are freezing their phones and its working.... but I have read threads where as the phone warms up condensation develops... and this invalidates the warranty.

     

    Ive got my appointment with the Genius Bar next Wednesday, lets see......

  • Gutizero Level 1 Level 1 (0 points)

    deyazzayed , you should pay a visit to Mobiley main center thats in King Abdulla Road "between King Abdul aziz and al Olaya intersection) right next to red tag shop, I think they might replace your device or repair it even if the warranty is off since its a hardware/software issue, you should try that, if you are in Jeddah or al Khobar you dont need to go to ritadh since each of these 3 cities has a mobiley main center

  • deyazzayed Level 1 Level 1 (0 points)

    hey !! i got my  iphone 4s replaced..it was havin a STC warranty ..dey gave me a new phon wid ios 6.0 ...

  • fred6632 Level 1 Level 1 (0 points)

    As per my entry on December 15th above....

     

    I have done two full factory resets on my 4s, wifi still greyed out and bluetooth searched constantly.

     

    I have today just been into the Apple shop where I purchased it, I am still within my 12 months manufacturers warranty. As usual the staff in there are simply BRILLIANT, efficient, polite, etc.

     

    The man looked at my phone, checked a couple of things and said, we will give you a new phone. He changed the SIM etc, checked I had backed it all up to my MacBook and erased it all for me.

     

    The new phone is working 100%

     

    I asked why this is happening, referred to my upgrade to ios6 and the pages of comments on these forums, as was likely, the company stance is "we have no idea".

     

    All I can say is, Apple did not quibble or fob me off, straightforward good buisness.....

     

    Thanks

  • HBoss26 Level 1 Level 1 (0 points)

    and iOS 6.0.2 is only for iPhone 5 and iPad Mini and it's crap! since a lot of 4s user is having wifi greyed out hishhhhh!!! i could not sent my phone to UK because it charge a lot through the courrier! APPLE PLEASE MAKE SENSE!!! 

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