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Level 1

25 points

SIM Not Valid after iOS 6.0.1 update

Hello All,

My iPhone 5 (AT&T) is unusable with the below error message after restoring it in iTunes to upgrade to iOS 6.0.1. I recieve the below error message "SIM Not Valid". My phone has never been jail broken and has the AT&T SIM card it came with. This phone has already been replaced once because of a hardware problem with the 1st phone I received.

Does anyone have any suggestions? I really don't want to waste time at the Apple Store again and this is my only phone, so I would like to get it up and running ASAP.

Thanks.

iPhone 5, iOS 6

Posted on Nov 2, 2012 10:10 PM

26 replies

Nov 7, 2012 7:14 PM in response to ToBeHuman

This might happen if you'r phone was unlocked and it was on another service other then AT&T once you upgrade it your phone gets locked again unless it is factory unlocked.

ToBeHuman Author

Level 1

25 points

Nov 7, 2012 7:17 PM in response to Coskun908

Thanks for the suggestion, but I've always had an AT&T SIM card in it and it's a phone that is supposed to be locked to AT&T. When the Los Cerritos store exchanged my 2nd phone, they confirmed it was locked to AT&T.

ToBeHuman Author

Level 1

25 points

Nov 8, 2012 7:38 PM in response to ToBeHuman

This was my iPhone 5 number 3 and will also be my last Apple product. I paid $549 for is a signed another 2 year contract with AT&T. The phone stopped working on 11/02/12 and Apple support has been totally inept.

I was sick of dealing with Apple support so I smashed the POS phone. Now I'm out a phone and stuck in a 2 year contract with AT&T. Yeah, I'm not very smart.

The Apple customer service case number was 368880249.

gdgmacguy

Level 7

21,885 points

Nov 8, 2012 7:57 PM in response to ToBeHuman

Can't say you'll be missed here, but best of luck to you in the future.

diesel vdub

Level 7

22,178 points

Nov 8, 2012 8:24 PM in response to ToBeHuman

ToBeHuman wrote:

I paid $549 for is a signed another 2 year contract with AT&T.

Yeah, I'm not very smart.

You said it.

I cannot imagine why anyone would pay that much for a device and sign a contract with the carrier.

ToBeHuman Author

Level 1

25 points

Nov 8, 2012 8:42 PM in response to diesel vdub

I went from the 4S to the 5, so I wasn't eligible for the best upgrade price. Also, I had the 32GB phone, not 16GB.

ToBeHuman Author

Level 1

25 points

Nov 8, 2012 8:43 PM in response to gdgmacguy

Thank you for wishing me luck. 🙂

Nov 10, 2012 9:07 PM in response to ToBeHuman

I was thinking about buying a phone 5 but i don't think i will now. Thanks for warning me about this major problem, you saved me alot of money. gdgmacguy is an idiot. this forum is users to help each other not rag on them. thanks for the insight on the downsides of the new iphone

ZaZeeMan

Level 1

0 points

Nov 12, 2012 8:31 PM in response to gdgmacguy

Well isn't gdgmacguy just a ray of sunshine! I guess if you threaten to leave Apple in any way, you don't get any help from that guy.

lol, 12,910 points? For what? 😁

Nov 15, 2012 8:28 PM in response to ToBeHuman

I am having the same problem!!!! This really *****.

ToBeHuman Author

Level 1

25 points

Nov 16, 2012 6:15 AM in response to ctate4949

I hope Apple is able to resolve your problem Cstate. I know I've already smashed my phone in frustration, but the case with Apple was opened on 11/02/12 and is still open. None of their senior support people have ever got back to me. I guess if I was still depending on my iPhone 5, Apple is fine with leaving me with a non functioning phone for that amount of time.

SIM Not Valid after iOS 6.0.1 update