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Computer "not authorized" to play song, but when I authorize it, it still won't play

The last song I bought won't play. When I attempt to play it I get a pop up that says "this computer is not authorized to play "name of song" would you like to authorize it? I put in my apple id and password and try again and I get the same pop up. I only have 2 computers authorized, all my other songs are working, including this week's free song which I downloaded a few days after purchasing the song in question. Any help would be appreciated 🙂

Posted on Nov 9, 2012 7:10 AM

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Posted on Nov 9, 2012 7:13 AM

If you are in a country where re-downloading is possible (check this with iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/thread/4158297?answerId=19097773022#19097773022, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.


Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.


If you cannot download a second time, contact iTunes Store support staff through the report a problem links in your account history or,


iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

20 replies

Nov 21, 2014 7:23 AM in response to deeneecee

Same problem.... Playlist based on Leonard Cohen's "Thousand Kisses Deep." Popup says, "this computer not authorized to play." and gives me a box to complete. I complete the box and click "authorize" and the reply box is "this computer is already authorized, including this computer you have...blah, blah."


So I click play on the song again...and it repeats the same process..... I'm caught in the same endless loop..... So like one of you suggested, I delete the song and go to iTunes store to download it again.... There is no buy or download icon to the right of the song.... it correctly knows I own the song, and has "play" where I would normally click ".99"


So I click "play" and the dialogue box comes up..... "this computer is not "blah, blah blah." And I'm caught in that endless loop... Yes, I only have one iTunes account, and this is it... and the song was bought on this song.... So frustrating...


iTunes 12, you buggy piece of.... blah blah blah!!!

Nov 21, 2014 7:36 AM in response to jjmf

So I go back to "purchases through the iTunes store, and now there is no "cloud" icon over the song, though it's correctly listed with my purchases, and "clicking" in the area where the download cloud should be says "do you really want to hide this purchase."


iTunes 12 you.... worthless unreliable #***!!%^*!@$@!!!"


Another "fun feature" is creating a genius playlits and setting it up with say 25 songs.... the next time you open it on your computer the song now has 3 songs, or maybe 5 songs, and the original song on which the playlist was built is not present.... Click "select 50 songs" and they all reappear, but now the song it's based on is down the list, and no matter how many times you "sort" the playlist the original song won't appear at the top...


.... or how bout this one.... try to delete the playlist, and recreate the playlist from the same song. "iTunes sends back a message. "No playlist recommendations for this song, try updating genius." So I update genius and try again... no such luck...


Buggy piece of .........

(I wonder if anyone from development team reads these complaints)

Nov 8, 2015 6:26 AM in response to deeneecee

I'm having the same problem.

Thank you to those who have offered workarounds while Apple gets their act together with this software.

Deleting the song and re-downloading worked for me (this time).


/* <INSERT RANT HERE> */


If I have music downloaded (or ripped) locally, why on earth does iTunes need to check to see if that 'computer' is authorized to play it?!

Is internet connectivity now a REQUIREMENT to use iTunes?


If I'm out hiking or running in an area with no coverage/connectivity, shouldn't I be able to listen to my music (that I paid for) regardless of whether iTunes can contact the mothership?

Computer "not authorized" to play song, but when I authorize it, it still won't play

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