Icons in menu bar and standard menus are invisible!

I'm having an issue with OS X 10.8.2 on my 15" (not Retina) Macbook Pro (late 2011, Core i7 2.4 GHz w/ 16GB RAM and SSD);


The majority of system icons in the menu bar "extras" area (that is, to the right near the date/time in the menu bar) are blank. The area where the icon would be located is responsive to clicks, and drops a menu item down upon click, but the icons themselves are invisible. The same goes for Spotlight which has a spot for it's icon and responds to the hotkey of Apple + Spacebar, but the icon itself is invisible. The only icons that are visible are third party programs that run and place themselves there such as Little Snitch, and the battery low ("red" battery) indicator icon; other battery icons are invisible.


Also invisible/blank are the icons for going back and forward in a Finder window as well as the back/forward icons in System Preferences sub-dialogs. The icons for choosing labels, changing the way Finder windows display (their view options), and a few others that I cannot name as I cannot see them are invisible as well. Icons that would normally display to the left of "All My Files", "AirDrop", "Applications", "Desktop", et cetera in the Finder window do not display, either.


I have tried installing the 10.8.2 Combo Update and using the Disk Utility "Repair" and "Verify" Filesystem options but neither fixed the issue. I have tried deleting the cached plist files for the SystemUIServer as well but there was no change in the icon display (or, that is, lack of display!).


I am running Mac OS X 10.8.2 (including the Combined Update) on the late-2011 Macbook Pro 15" w/ 2.4 GHz Core i7 (default 4GB memory and 750gb HDD; upgraded to 16GB of RAM and a Crucial M4 256GB SSD). I cannot recall if the problem started after I updated any system software or not; I upgraded to 10.8.2 via buying OS X Mountain Lion from the App Store so that I would have a copy on USB to install after replacing my HDD with my SSD. Everything worked fine on fresh installation, and I am not sure at what point the icons disappeared.


Does anyone have any insight into this problem, and more importantly, how to correct it? Please see the screenshots below for a proper illustration of the problem I am experiencing. The sole icon visible, with the two columns, is Little Snitch 3.0.


User uploaded file

^-- Clicking the menu bar battery icon (except, there is no icon!)


User uploaded file

^-- Finder window with the icons for back/forward, view options, icons for location list items on the left, etc. missing


User uploaded file

^-- System Preferences dialog, with icons for the back/forward function missing.

User uploaded file

^-- Help window with the icons for back/forward and some other function missing.



Thank you in advance!


Brandon

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Nov 10, 2012 7:02 PM

Reply
128 replies

Mar 13, 2013 11:07 AM in response to tutenchamun

I dont want to spoil it, but it's actually looking realy good.


I have had a day full of opening and closing and hibernating.

There is no sign of the symptoms so far since the installation and maintainance of "applejack".


It seems it has solved it ...

Kudos to feffi.


I'll report back mid-weekend.

lets see (and hope)



Its starting to interrest me, what applejack does or can, that i.e. cocktail doesn't or can't.

and what exactly needed "repair" ...

Mar 16, 2013 4:06 PM in response to tutenchamun

@Tut


its amazing or better ... confusing:

after using this "Display Menu" app (re my posts here) I had almost solved it.

Almost means: worked fine for me as the most important login items stayed.

"Some" icons could not be placed sustainable e.g. boxcryptor.


So I backuped it and tried the applejack.

=> better than before => a FIX.


today I updated to 10.8.3 ... several shutdown / restarts => still everything fine.

applejack before the update to 10.8.3 repaired two pref files (.plist) and I think some access rights.


Btw My retina was "as delivered" plus a user migration from a Snow Leopard.


so ... my Retina looks as if it is fixed .... by this combination of tools / appliances (ref my posts here).


Cheers ... and tut: I need to say thanks for applejack hint.

Mar 16, 2013 6:04 PM in response to JPG_master

I purchased a rMBP 13" about 6 weeks ago. I've had problems with graphics performance and dissappearing icons with 10.8.2. Several backups/downgrades later, 10.8.3 comes out. What seems to be fixed:


- Graphics performance seems fine now with and without using full secreen apps on max resolution

- Dissappearing icons still seems to be a problem. However, applejack seems to fix it.


I will say though, I expect more from Apple. This is the company where you can fit their whole product line on one table. ;-)


Andrew


PS Thank you for the applejack suggestion. I think my whole system is running smoother.

Mar 18, 2013 8:23 AM in response to myalteregohamish

UPDATE: I turned on the my computer after letting sleep for over 24hrs and the icon glitch happened again. It seems when this happens the performance also takes a hit. Things seems slow to respond all over the system.


The good news, I reboot into single user moade (command + s at the reboot bong sound) and run applejack auto restart and in 5 mins the problem is fixed.


Bummer I have to keep doing it though.


Andrew

Mar 18, 2013 8:37 AM in response to myalteregohamish

Now here are my current observations on MacOSX 10.8.3


10.8.2

AppleJack was the sole persistent solution (PRIOR to 10.8.3 - read on)


10.8.3 and after doing a complete "restore-my-icons" procedure

- restore keychain

- delete *uiserv*.plist

- save mode never did anything wothy for me

my icons now survived a full day of hibernating.


Using AppleJack now (10.8.3) definetly corrupts the icons under, so its not doing the trick anymore here.

with me - sorry.

Mar 18, 2013 2:19 PM in response to myalteregohamish

I would do it in that order 3,2 together (before restart) (1 - only if 10.8.2)

I dont need applejack under 10.8.3 so it seems (its running ok since yesterday with hibernating alot)



ad 1

applejack does NOT WORK for me under 10.8.3 - it evidently corrupts my icons under 10.8.3

(it has worked like a charm under 10.8.2)


ad.2

under your system tools, start the keychain-app

then choose settings from the menu and choose to setback the keychain.

(restart needed)


ad.3

right ..

I have observed, that it was necessary to cycle through this 2 or 3 times

(delete that file, reboot, logon, delete the file, reboot, logong, etc.)



The best "test" for me is, to start finder after login and view a jpg with the default preview-app

this app is almost always the first one to loose its icons.

If this app keep its icons, you can be sure that you currently dont have the symptoms.

(i check it once in a while, sepcialy after wakeup from hibernate)


good luck

Mar 25, 2013 2:23 AM in response to brandonpoc

I had a very long chat today with Apple Support.

It seems that they know that there is a problem. I was told that it is probably a problem in combination with Safari and the Graphicupdate.


The recommendation was, after reparing the problem, to always close Safari before closing the lid.


They forward my issue with the screenshots and the data they got to cupertino.


For me it works to go start in safemode (pressing shift during start), then reboot and alle the icons are there again. I will tell you whether it works when hibernating without safari.


So for all others who have the same problem I would also recommend to call Apple Support.

Mar 25, 2013 2:38 AM in response to gfingerl

I had no issues as long as I didn't install the 10.8.2 "grapics udpate". After upgrading to 10.8.3, the missing icons problem is back. This is how I solved it:


1) Reparit the system with AppleJack.

2) Once repaired, alter the power management settings by running the following commands in terminal:


sudo pmset hibernatemode 0

sudo pmset standby 0

sudo pmset autopoweroff 0


Don't worry, this is an official way to to modify those settings and is not "hacking". The drawback is that you cannot leave the machine sleeping unplugged for many days or it will drain the battery. Not big problem for most, though. There is also an advantage: the system always wakes immediately (under a sec) from sleep.


The above solution works for my Retina, Mid 2012 machine. ( -> About this Mac -> More info)

Mar 25, 2013 3:30 AM in response to brandonpoc

So here is my current status:


- on 10.8.2. I hat the error several times, so I did a reinstall without deleting my user data.

After that I did not the mentioned MacBook Retina 2 Update and everything was fine.


Now after 10.8.3 appeared, I installed the new updates and everything was corrupted again.


The problem is, if I do the reinstall again, it seems that the Retina 2 Update is already included in the current download of mountain lion, so this does not work anymore.


What I did until now with 10.8.3:

- I deleted all autologin items but dropbox

- I created a new keychain


But:

- I cannot the uiserv plist file, because it does not exist?

Is this normal? Should it exist in every system?

I searched unter /Library/Preferences/

- I created another user and under this user everything works fine! (Same on 10.8.2!)


So does anyone has another idea?

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Icons in menu bar and standard menus are invisible!

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