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Icons in menu bar and standard menus are invisible!

I'm having an issue with OS X 10.8.2 on my 15" (not Retina) Macbook Pro (late 2011, Core i7 2.4 GHz w/ 16GB RAM and SSD);


The majority of system icons in the menu bar "extras" area (that is, to the right near the date/time in the menu bar) are blank. The area where the icon would be located is responsive to clicks, and drops a menu item down upon click, but the icons themselves are invisible. The same goes for Spotlight which has a spot for it's icon and responds to the hotkey of Apple + Spacebar, but the icon itself is invisible. The only icons that are visible are third party programs that run and place themselves there such as Little Snitch, and the battery low ("red" battery) indicator icon; other battery icons are invisible.


Also invisible/blank are the icons for going back and forward in a Finder window as well as the back/forward icons in System Preferences sub-dialogs. The icons for choosing labels, changing the way Finder windows display (their view options), and a few others that I cannot name as I cannot see them are invisible as well. Icons that would normally display to the left of "All My Files", "AirDrop", "Applications", "Desktop", et cetera in the Finder window do not display, either.


I have tried installing the 10.8.2 Combo Update and using the Disk Utility "Repair" and "Verify" Filesystem options but neither fixed the issue. I have tried deleting the cached plist files for the SystemUIServer as well but there was no change in the icon display (or, that is, lack of display!).


I am running Mac OS X 10.8.2 (including the Combined Update) on the late-2011 Macbook Pro 15" w/ 2.4 GHz Core i7 (default 4GB memory and 750gb HDD; upgraded to 16GB of RAM and a Crucial M4 256GB SSD). I cannot recall if the problem started after I updated any system software or not; I upgraded to 10.8.2 via buying OS X Mountain Lion from the App Store so that I would have a copy on USB to install after replacing my HDD with my SSD. Everything worked fine on fresh installation, and I am not sure at what point the icons disappeared.


Does anyone have any insight into this problem, and more importantly, how to correct it? Please see the screenshots below for a proper illustration of the problem I am experiencing. The sole icon visible, with the two columns, is Little Snitch 3.0.


User uploaded file

^-- Clicking the menu bar battery icon (except, there is no icon!)


User uploaded file

^-- Finder window with the icons for back/forward, view options, icons for location list items on the left, etc. missing


User uploaded file

^-- System Preferences dialog, with icons for the back/forward function missing.

User uploaded file

^-- Help window with the icons for back/forward and some other function missing.



Thank you in advance!


Brandon

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Nov 10, 2012 7:02 PM

Reply
128 replies

Mar 25, 2013 4:35 AM in response to mstg

Okey, now I tried the following:


1. installed applejack

2. run mbr in single user mode using cmd + r

3. run applejack

4. entered return on applejack error, that its not possible to find the virtual memory somewhat

5. cleaned the plist settings global and after it for my corrupt user account

6. cleaned the cache files global and after it for my corrupt user account

7. restart


and ... tataaaa

everything works fine now

Mar 25, 2013 5:23 AM in response to mstg

I have the same issues after upgrading to 10.8.3. I'm running a late 2012 15" rMBP, 16 Gb, 512 SSD, 2.6 GHz i7, with everything up to date (Safari 6.0.3, Java...).


I never had this issue with dissappearing menu icons before (not on 10.8.1 or 10.8.2), until recently. I'm not sure it has something to do with the latest 10.8.3 update, because the problems only started about a week after I've updated. It might have something to do with the Cocktail app (found through Macworld.com). I uninstalled it, but the problems persist. I have tried booting in safe mode, and it temporarily solves the issue, but my menu icons, as well as safari and mail icons are missing whenever I get out of sleep mode. 3rd party icons are ok though, so it must be something inside OS X that is screwing things up.


I think I have encountered other issues that are associated with this problem (or so I think, as they started appearing at the same moment). In my opinion, they are much much worse:

- Safari and mail immediately quit upon startup. No screen, just an instant crash and a crash report. After rebooting this is "solved". I have noticed that - when safari is open - I often get error messages popping up, but they dissappear before I can even read them. Nothing happens, but the fact that a error message pops up is not exactly reassuring...

- I have graphic glitches: the menu bar is all white with purple and green dots (very eighties 😝 ). Sometimes this is also occurs when restarting or logging in: the entire login screen is white with purple and green pixel artefacts, but the password bar is still present. After logging in, some glitches remain (e.g. in menubar, but also in some applications such as Safari or just in the finder). A second restart usually temporarily fixes it.

- Aperture is acting up badly: Again, I have these purple/green/white glitches but furthermore, some pretty recent photo's/folders (imported pre-10.8.3 update though) are corrupt (?). The previews are fine, but the photos themselves are 'unsupported file format" (+ I get a big exclamation mark) or it's just black where my photo should displayed. The unsupported file format bug happens for recent projects, older projects are fine OR they show this black, empty screen. Some projects also have 'mixed' photos e.g. last 5 viewed photos are merged/scrambled into one. All my imported pictures are either .raw, .jpg., .png or .psd. The problem is not dependant on format.

I have bought my rMBP in januari 2013 (LG screen), and I did a clean install of OSX + a slim migration from my 2008 iMac with Snow Leopard (just the documents, no preference files and all that jazz). I didn't install any 'weird' 3rd party applications (only the regular MS Office 2011, Aperture 3, Adobe CS6, Starcraft 2, X-Plane v.10, Papers 2, Google Earth). These applications haven't caused any problems in the past whatsoever (up to 6+ years).
The dissappearing menubar icons is not really enjoyable (to say the least), but I can live with it (for now). The graphic glitches are incredibly disturbing - I really need Aperture to work because I have some projects (e.g. weddings) to finish.


Do you guys also have this additional problems/glitches?

Mar 25, 2013 5:49 AM in response to gfingerl

Yes! Exactly like that! The 'scrambled eighties' menubar is right on the money 😝 Most of the time it is limited to the menubar, but sometimes it is duplicated right below it as well (so an 'eigthies' border with the identical height of the menubar across the entire desktop/finder). I haven't seen the things in Safari, but they sometimes appear at random locations in the finder and the entire login screen or whenever I do a shutdown or restart (instead of a grey screen, I get this...).
So far, I haven't seen them in 3rd party applications... I tried switching between the intel Graphics HD 4000 and the GeForce GT 650M, but they both display it, so it must be something software-related (OS X internal).



Btw, the dissappearing icons (in mail, safari, menubar and finder) as you're showing, are exactly the same...

Apr 15, 2013 4:06 AM in response to tbete

I try to avoid charging my macbook when its in sleep mode - otherwise the problem appears again. When the problem appeared im booting into single user mode and repair my preferences files (global and per user) with applejack. It usually moves


  • com.apple.iPod.list
  • jp.co.canon.ij.print.filter.raster2canonij.plist


away and the graphical issues are gone.


It would be interested if anyone else has also this 2 plist files moved away. Maybe its even a problem of the canon driver?

Apr 15, 2013 10:18 AM in response to tbete

i used to temprorary fix it with reboot in recovery mode (hold the Shift key while boot). It used to help for a while but after next waking up after hibernation mode (deep sleep) the problem appered again.


Upgrade to 10.8.3 treated the same way as reboot in recovery mode - problem showed up again after first hibernation.


Deleting any kind of plist files also didn't help.


Besides icons missing i also had problem with common applications crashing, which i think was consequenced by the that bug. I havn't tried applejac because i didn't think it would solve all of that stuff.


Finally i:

1) reinstalled the system in recovery mode (hold down the Command+R) with full hard drive formatting.

2) set hibernation mode to 0 (If you don't know anything about hibernation modes read about it first before making any changes).


sudo pmset -a hibernatemode 0


3) removed hibernation file


sudo rm /Private/var/vm/sleepimage


4) created a blank zero-byte immutable file so OS X cannot rewrite the file. that means it could never use hibernation (deep sleep).


sudo touch /Private/var/vm/sleepimage

sudo chflags uchg /Private/var/vm/sleepimage



That finally solved my problem. now im happy!


If icons missing is the only problem then u might need go only through 2-4 steps.


By the way, i haven't tried but maybe the first step is enough to solve the problem.

Apr 18, 2013 11:34 AM in response to r-money

The problem still exists in 10.8.3 - there's no way to remove the "graphics update" as it was possible with 10.8.2.


My MBPr ran several days without any problem. But today I had to reboot into safe mode two times.

And since today, Google Chrome does no longer start (http://productforums.google.com/forum/?utm_source=142063_en#!category-topic/chro me/report-a-problem-and-get-troubleshooting-help/mac/hhk90MrTltA).


What piece of s... is this "graphics performance update"...

Apr 18, 2013 11:58 AM in response to snazy

@snazy: Did you contact Apple Support?


Apple asked me to do a new installation with all updates but only with Apple Software, so no Installation of any 3rd party software.

Because i can use another computer this week I did a reinstall. Since 2 days nothing happend, but thats not a real supprise. Because sometimes it takes a week or more till the problem is shown 😟

Apr 18, 2013 12:08 PM in response to gfingerl

I did not contact Apple Support - they want money - I will not pay for bugs introduced by Apple operating system. I will not sign a support contract just because Apple coded a bug.


I did a recovery reinstall - problem did NOT disappear.

I have not the option to use another computer - I need that computer. It's not my duty to invest time and money in a bug caused by Apple! Apple seems not to be willing to fix this issue - they just deny knowledge of it. Hey - where's this board hosted...

Icons in menu bar and standard menus are invisible!

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