Previous 1 2 Next 20 Replies Latest reply: Aug 6, 2014 11:59 PM by blakrj
lowr1d3r Level 1 (0 points)

ive had the iphone 5 for about a month now, the problem is that end call button sometimes doesnt work, it has the latest software version, ive also done soft resets but the problem is still occuring. anyone know how to fix this problem?

iPhone 5, iOS 6.0.1
  • HuntinDave Level 1 (0 points)

    My problems are solved. I thought it might be corrupt software, but as it turned out it was my protective case. The software update happened just as I received my new Lifeproof case. After having one on my 4 forever, I never considered the case. After resets, soft and hard, nothing worked. As a last ditch effort I took the case off and it worked.

  • Keith78644 Level 1 (0 points)

    You are EXACTLY right.  My friend and my phones' END CALL buttons were all but disabled with the Lifeproof case on.  Take the case off and it works just fine.  Seems to me it's a problem with the light/proximity sensor.  Shame....I too had one on my iphone 4 and would have rather waited another month for them to get it right than have to put up with this.

  • kcreary Level 1 (0 points)

    DItto. I wonder if there's a way around this problem...

  • pdon1119 Level 1 (0 points)

    Any update on whether there is a fix to this? I LOVE my iphone5 AND my lifeproof case and do not want to part with either, but this issue is very VERY annoying. Please give us a solution, Lifeproff/Apple!

  • MO-BEN123 Level 2 (150 points)

    I think the Case messes up the signal of the call, and causes a crash. But i have never experienced this so i don't know alot about this topic

  • cheonweb Level 4 (3,450 points)

    I agree. If it was the case why only the "end call" button fails? This happens when the signal is bad. Phone can't transmit the signal to terminate the call.

  • rwingz Level 1 (0 points)

    Just got the new 5 for Christmas and have the same issue with the end call problem. Sometimes it works and sometimes not. Not so happy new iPhone user!

  • adamreading photography Level 1 (0 points)

    I also have lifeproof case and same problem that end call doesn't always work. But I have a strange workaround...

    If end call fails, I tap the speaker icon once, then end call works instantly every time. That's why I'm not convinced its the case.

  • Valentine2012 Level 1 (0 points)

    also had the same problem. can't end calls unless tapping first the speaker icon then end button or opening the charging dock of lifeproof 5.

  • Keith78644 Level 1 (0 points)

    Oh it's definitely the case.   It's a well known, well complained about problem on the lifeproof facebook page.  It has more to do with the case interfering with the proximity sensor causing the end call button to not work.  And yes, you can work around it by pushing the lock button to end the call, or some other trick, but for an $80 case, it should work pretty close to perfect, and their first batches were a miserable first attempt.  I've been following the posts on the Lifeproof page and though there are several that say theirs works fine now, there are tons of posts from people on their third and fourth replacement cases before the problem is fixed.  I had two, the original and the replacement, and neither worked correctly, so I just got a refund.  Hopefully they will, or have, found and fixed the problem, because I sure miss the total peace of mind it brought to my iPhone 4. 

  • ReillyClan Level 1 (0 points)

    I have the iPhone 5 and the Lifeproof case, and have been having the same problem ending the calls. After reading these posts, I have tested the phone using the "engage speakerphone" method, which allows the end call button to work, and also the "open the charging port" method, which also allows the button to work. Tested each a couple of times, and they always worked.


    Thanks to all the folks who posted previously... hopefully my tests will help someone else.

  • Jeff GEAUX TIGERS Level 1 (0 points)

    Keep that life proof case and/or the faulty software all you need to do is press the "lock screen button" (located on the top right on your phone the physical button) press this button twice rapidly while in call and it will end the phone call!



    Team IoS!!!

  • hkbanjo Level 1 (0 points)

    Same problem, not country specific

    German support told me to reset, to set to delivery status. The first I did. No change.


    Jeff's and Reilly's posts really helped.

    It's not the case, without it its still failed.


    - speakerphone on, end works

    - lock screen button to end call works also

    - home button and reactivating call to foreground and then end call also works


    so we have workarounds, but

    APPLE it's your turn.

    -- this is not a noname

    -- innovation from 4 to 5 is overseeable

    -- at least old stuff should work

    -- ... and please inform your supports it's no our intention to reset and restore just for fun

  • adamreading photography Level 1 (0 points)

    Actually, I emailed Lifeproof support, they replaced my case and the new one works perfectly....

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