Previous 1 2 Next 17 Replies Latest reply: Nov 17, 2012 11:13 AM by scd1964
Perry Gershon Level 1 (55 points)

Imei number not in verizon database.  Any ideas


iMac, OS X Mountain Lion, i7 16mb
  • dtsteele Level 1 (0 points)

    I don't understand your question here and didn't realize that the cellular version had been released yet. What gives?

  • Perry Gershon Level 1 (55 points)

    iPad mini arrived today.  Verizon does not have serial imei number in its database, so I cannot activate/

  • KodiacH Level 1 (0 points)

    I just got my ipad mini and it won't activate neither.  Spent 40 mins with them and they can't figure out the problem.

  • MindMeddler Level 1 (0 points)

    Same here after just receiving ipad mini. Won't activate cellular. Will try a full restore before going to the verizon/apple store.

  • KodiacH Level 1 (0 points)

    I'm at the apple store after spending an hour with Verizon. Looks like it's an Apple problem. The MEID is not in Verizon database. Resetting doesn't work.

  • MindMeddler Level 1 (0 points)

    Let me know if you fixed the problem and how to fix the problem. Can't Verizon simply add the MEID into their database?

  • KodiacH Level 1 (0 points)

    Apple says they can't support the mini until it's officially released but the official release date is not confirm. It's either a problem with bad MEID or Verizon hasn't added the new MEID to their database. Either way, we won't find out until they officially release the product.

  • MindMeddler Level 1 (0 points)

    It works now! Was fiddling with the onboard manual when a message spontaneously popped up asking me whether I wanted to activate cellular networks. I clicked yes and so on and now everything's good.

  • Roger Powers Level 1 (0 points)

    For my new iPad Mini, Verizon told me yesterday the service doesn't activate until today. Works fine today.

  • kimchi101 Level 1 (10 points)

    Wife's Verizon Mini not activating...even as of 11:15am EST.  After talking to 6 VZ reps, they are saying "it needs an LTE SIM card"...which is preposterous.  Someone dropped the ball on this big time--not sure if it's Verizon or Apple.  Anyone still having issues?

  • Perry Gershon Level 1 (55 points)

    Mine is finally working.  Needed to reboot mini iPad

  • kimchi101 Level 1 (10 points)

    Just tried to no avail.  I'm guessing it's just a matter of time before the problem "solves itself".  Any others out there still having issues?

  • Perry Gershon Level 1 (55 points)

    I did need to register online as an add on line to my existing account.  After midnight, Verizon finally took imei number and asked for Sim card.  Then I had to register for a new add-on phone number and go through credit approval again for the $10 a month.  Five hours later I received an email that credit approval was denied.  When I called, they had linked my account to some other phone numbers I never heard of, which they spent 15 mins straightening out with me on the phone.  10 mins later I received an email from verizon that they were complete and assigning me a new phone number for iPad (presumeably for text messages).  Verizonwireless.com showed my account with the iPad active,  iPad still was not showing LTE but when I did hard reset, after 5 mins it came up with LTE working.  Not sure all that process was necessary, but some of this may be helpful to others,

  • SSeureka Level 1 (0 points)

    I tried a reboot and reset Subscriber Services and mine still won't activate... Guess I just wait as I've had the same experience as above with Customer Service.

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