Previous 1 5 6 7 8 9 Next 182 Replies Latest reply: Feb 5, 2013 8:57 PM by babowa Go to original post Branched to a new discussion.
  • jftessier Level 1 Level 1 (0 points)

    IMO you're being a bit over dramatic but everyone's entitled to their opinions.

     

    And to everyone here:

     

    In the inimitable words of Douglas Adams,

     

    DON"T PANIC!

     

    That being said, also don't assume that the entire resources of the company are being used to fix this issue which only affects a tiny portion of their users. And I also wouldn't expect the fix to come out too quickly as that to me would indicate that not much testing was done to see if the code changes being incorporated don't have any nasty unintended consequences. How much time do you think they spent on testing the final build of the 10.8.2 that got pulled? I assume you'd agree that it apparently wasn't enough. Do you want them to spend even less time on a corrected version?  And even though I say all that, I too am reading every update to this thread and checking software update every chance I get, hoping that it's out too.  I want to play with my new toy and I can't.  But for me luckily, it's just my new toy and not my new business tool that I rely on for income. Those are the folks that I feel bad for. Next I feel bad for newcomers to the Mac fold who are getting a sour first experience.

     

    J.T.

  • baltwo Level 9 Level 9 (61,835 points)

    Although I agree with most of your assessment, this one has no validity. A company that fails its customers eventually fails, unless the company is protected by the government. Witness CountryWide and Wachovia as the former and GM and Chrysler as the latter.

    When a company become big it also becomes greedy and tends to underestimate the very consumers who made them rich.

  • the.maanderson Level 1 Level 1 (0 points)

    Among the golden rules of technical support are (1) to communicate to the customer how they are affected, and (2) to provide interim workarounds to ensure business continuity.  These don't necessarily apply to consumer-grade support, but the Mac line of computers have the highest commercial and enterprise penetration, and the highest retail value among Apple's overall product line.  And I'm not seeing either of these rules followed.

     

    I would wager that major enterprise and EDU accounts have received details about this bug and resolution timeframe.  However, we peons are kept in the dark in a vain attempt to prevent PR blowback.

  • mende1 Level 10 Level 10 (90,810 points)

    Apple has just released a 10.8.2 update for Late 2012 iMac, Mac mini and MacBook Pro > http://support.apple.com/kb/DL1611

  • jftessier Level 1 Level 1 (0 points)

    The new 10.8.2 is reportadly out according to macobserver.com. I didn't read any of the details just the headline (10.8.2 supplement 2 released). I'm not home or I would be sprinting to my computer to get the update.  Maybe some of the others here can test it out for the rest of us ;-)

     

    J.T.

  • Galatian Level 1 Level 1 (0 points)

    Nope...Software Update does not show any new Update. I believe this is only for new Systems that already run the "broken" 10.8.2 update before it has been pulled.

  • mende1 Level 10 Level 10 (90,810 points)

    Download it from Support website

  • Galatian Level 1 Level 1 (0 points)

    Just did: As I said it only works on new Macs that already run 10.8.2. No luck for those many users who got their new Mac after the update has been pulled.

  • chris241181 Level 1 Level 1 (0 points)

    Can confirm what Galatian wrote: just downloaded this supplement update running 10.8.1 on my system. When trying to install it it just says that my computer does not support this software.

     

    So I guess this fix is just for people who already have been updating to 10.8.2.

     

    Hopefully Apple comes out with a fix for us with 10.8.1 on late 2012 machines as well now...

     

    Chris

  • manucito Level 1 Level 1 (0 points)

    This is a laugh.  Steve, we miss you! Please come back and save your company.

  • ampdeck Level 1 Level 1 (0 points)

    scarry.... no longer trust patches from Apple after it messes up my MBP =<

  • markwmsn Level 5 Level 5 (4,360 points)

    chris241181 wrote:

     

    Can confirm what Galatian wrote: just downloaded this supplement update running 10.8.1 on my system. When trying to install it it just says that my computer does not support this software.

     

    So I guess this fix is just for people who already have been updating to 10.8.2.

    I get the same message trying to apply it on my 15" MBP-R which was updated to 10.8.2.

  • sberyl Level 1 Level 1 (0 points)

    Purchased MacMini today from apple store.

     

    All 4 of these do not install on the brand new computer:

    http://support.apple.com/kb/DL1611

    http://support.apple.com/kb/DL1580

    http://support.apple.com/kb/DL1600

    http://support.apple.com/kb/DL1581

     

    Model Name:          Mac mini

      Model Identifier:          Macmini6,1

      Processor Name:          Intel Core i5

      Processor Speed:          2.5 GHz

      Number of Processors:          1

      Total Number of Cores:          2

      L2 Cache (per Core):          256 KB

      L3 Cache:          3 MB

      Memory:          4 GB

      Boot ROM Version:          MM61.0106.B00

     

    What can I do to get to 10.8.2?

  • JovAgoncUSA Level 1 Level 1 (0 points)

    Same goes here with me. I just bought my Macbook pro retina 13".
    cant update it. From Philippines

  • manucito Level 1 Level 1 (0 points)

    thank you publicme, this worked brilliantly... shame Apple is not owning up to this

Previous 1 5 6 7 8 9 Next