iPhone 5 sleep/wake button not working

Booked an appointment with genius bar tomorrow morning with a unresponsive sleep button. Bought the phone in France and currently in France. Will update here ASAP.

update: phone exchanged without any question asked. phone holding now was taken out from a white box, i assume it should be refurbished, but thats alright. my old phone was desimlocked but the person who changed my phone did not ask for it until i asked her, just wanna make sure the new phone is desimlocked too. warranty not extended as expected. in the end showed me an email stating that the exchange is free (instead of ard 200 euros). hope this helps.

So if I go to an apple store and replace my phone will all my data, pictures, apps etc be transferred to the new phone? How does that work?

Hello all, I bought new iPhone 5 in May month and that time phone slipped out from my hand and get minor dent on its edge near sleep button then I start using cover for my mobile, I t was working fine. But before 3-4 days sleep button stops responding. Do they change my device? I live in India and I have Apple India warranty. Please reply...

I have had the same issues for about two days now, without working my phone properly, they told me to reset my phone as I wait for the next genius appointment available, it has been two days with no phone.

iphone 5 has been the worst product!!

My phone just passed the year warrantee in the process.

so dissapointed.

I have this issue where only the left side of the sleep/wake button will work if I push firmly.

Is this known fault with the iphone5?

I've had it since launch and don't fancy paying god knows how much for a replacment phone.

My iPhone 5 is just out of its warranty 40 days ago and I went into the apple store this Monday, they wouldn't change it because it was out of its year warranty for free, however I could have a replacement for £209. I think this a complete joke, if apple know of the problem they should offer a replacement for free for the first 2 years at least.

Of course I get hit with this issue right after my 1 year warranty expired. This is my 3rd iPhone and I've had a problem with each one after warranty expired which I had to suffer through for a year before I could upgrade:

iPhone (first generation) - mic went out and had to use headphones to make calls

iPhone 4 - Home button malfunctioned and had to use Assistive Touch

iPhone 5 - Sleep button not working

Apple, why can't you build a product that lasts through a 2 year life cycle?! This is so frustrating; I don't know why I keep going back 😟

So how do we repair this ourselves? I'm out of warranty and need to fix it. It only works on very left side.

I have the same problem on my iPhone 5. My warranty is 5 days out of date. I can find no way to contact Apple without paying to do so.

My iPhone 4s failed in the same way, at about the same time in its life. For the 4s, I drove over an hour to the nearest Apple store, where the genius set up the software fix, she said I must have pushed the button too hard. Very unsatisfying for such an expensive product.

I was able to talk AT&T into giving me an early upgrade, also an expensive "fix", but I ended up with a shiny new iPhone 5 which is now, sadly, failing in the exact same way.

Should I have purchased Applecare? An additional expense of $178 to protect an already very expensive product against what is clearly a manufacturing defect? Apple is telling us that their product will work for one year. If we expect to have full use the product past the one year point we have to pay extra.

I want to trust Apple, I've bought into the ecosystem, purchased tons of apps, own a couple of iPads and another phone, (a 3gs, still working fine in the hands of an 8yr old!) but I can't justify buying/upgrading to another phone that is likely to have the same issue.

Ok, so I bought a new home button cable on ebay. $5, oem apple. It's one cable that has the volume buttons and sleep/wake buttons, all--in-one cable. You can install it yourself with instructions on youtube or ifixit.com. I've had my phone apart once before, and this is what everyone should do, $5 and an hour of time.

I have the same problem. Went to Apple store. With a bright cheery smile from the "genius" she said I can replace my phone for $200+! The phone is out of warranty by 130 days and they don't do repairs.

Quality of Apple products and their refusal to stand by their products is disappointing to say the least.

I agree. Of like to report though that I took the iPhone 5 apart myself and replace the button. Again, you can find it on eBay. The volume buttons, vibrate button, and sleep/wake button all get replaced as one unit. The new cable has all these buttons on it. The phone is working great now and only cost me a total of $12 and an hour or so using directions from ifixit.com

iPhone 5 Sleep/Wake Button Replacement Program

I've replaced mine once before but the button doesn't work again 😟 Do you think they would still replace it again for free (the warranty has ended as well).