SOS

Question

Level 1

0 points

SOS

Hello,

Like many others, my 2011 iMac has a problem where it kernel panics during sleep and reboots itself on 10.8.2. I talked to Apple on the phone and they said the graphics card was broken and to bring it into the store. At the Apple Store, they did not find anything wrong with it, and it did not kernel panic while they had it, and said that while I brought it to the store, it having been unplugged for that long reset the SMC, which may have fixed it. I got it home, reconnected it and everything, put it to sleep, and it happened again. Almost every time the computer is asleep it Kernel Panics and reboots itself. I made a Time Machine backup, wiped the hard drive and installed 10.8.0 (Not 10.8.2) and put everything back on the computer. After doing that, the kernel panics went away, and I never had a problem. Today, a game I wanted to play required me to update to 10.8.2 to use it properly with Game Center. I updated thinking that the issue would not happen, but it did. The game works, but the kernel panics are happening again just like before. This only happens with 10.8.2, not any other version, not 10.8.1 or 10.8.0 or Snow Leopard or Lion. I sent a bug report to Apple, and they said it was a duplicate, which I assume means they are aware of the issue. I have posted this before, and people told me it is a problem with the software I have installed and the accessories. It is not. The same software and accesories works fine on every other version of OSX, just not 10.8.2. I am about to blow a gasket over here trying to fix this. I do not think I can hold out until 10.8.3, assuming that they fix this problem in the update. Many other people have posted about this problem. I added the panic report below. Note that the part in bold is the part that I notice is the same in everyone's panic report who posts about this issue. I need to fix this. SOS

Fri Nov 23 15:17:18 2012

panic(cpu 3 caller 0xffffff802cab7bd5): Kernel trap at 0xffffff7fae0ea032, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002f404000, CR4: 0x00000000000606e0

RAX: 0xffffff7fae0ea026, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff8184eb3eb0, RBP: 0xffffff8184eb3ec0, RSI: 0x0000000000000000, RDI: 0xffffff804876f000

R8: 0x0000000000000001, R9: 0xffffff817ee1ee78, R10: 0x000000000d0e9ea5, R11: 0x00000000ffffffff

R12: 0x00000000000c21da, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001

RFL: 0x0000000000010286, RIP: 0xffffff7fae0ea032, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x3

Backtrace (CPU 3), Frame : Return Address

0xffffff8184eb3b50 : 0xffffff802ca1d626

0xffffff8184eb3bc0 : 0xffffff802cab7bd5

0xffffff8184eb3d90 : 0xffffff802cace4ed

0xffffff8184eb3db0 : 0xffffff7fae0ea032

0xffffff8184eb3ec0 : 0xffffff7fae844cea

0xffffff8184eb3ef0 : 0xffffff802ce472a8

0xffffff8184eb3f30 : 0xffffff802ce45daa

0xffffff8184eb3f80 : 0xffffff802ce45ed9

0xffffff8184eb3fb0 : 0xffffff802cab26b7

Kernel Extensions in backtrace:

com.apple.AMDRadeonAccelerator(1.0)[D89E4100-9C89-3C99-B34B-F7790E1A0B8B]@0xffffff7fae83e000->0xffffff7faec0bf ff

dependency: com.apple.iokit.IOAcceleratorFamily(19.0.26)[7DC411F1-A646-3A4A-B160-A1492F5EC0 ED]@0xffffff7fae7ec000

dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fad11e000

dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fad656000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fad613000

com.apple.kext.AMDFramebuffer(8.0)[4CD59A3C-4442-36CB-8026-2095FE6B032A]@0xffff ff7fae0e2000->0xffffff7fae0f4fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fad582000

dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fad11e000

dependency: com.apple.kext.AMDSupport(8.0.0)[7B2EC6D1-101A-3928-919E-337D6724752A]@0xffffff 7fadef8000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fad613000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12C60

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide: 0x000000002c800000

Kernel text base: 0xffffff802ca00000

System model name: iMac12,1 (Mac-942B5BF58194151B)

System uptime in nanoseconds: 7955787640176

last loaded kext at 5235359351265: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7faee14000, size 16384)

last unloaded kext at 5295474505121: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7faee14000, size 12288)

loaded kexts:

com.paragon-software.filesystems.ntfs 82

com.parallels.kext.prl_vnic 7.0 15107.796624

com.parallels.kext.prl_netbridge 7.0 15107.796624

com.parallels.kext.prl_hid_hook 7.0 15107.796624

com.parallels.kext.prl_hypervisor 7.0 15107.796624

com.parallels.kext.prl_usb_connect 7.0 15107.796624

com.quark.driver.Tether64 1.1.0d3

net.telestream.driver.TelestreamAudio 1.0.5

com.Cycling74.driver.Soundflower 1.5.3

com.apple.filesystems.smbfs 1.8

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f33

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.1f2

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.kext.AMDFramebuffer 8.0.0

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.11

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleBacklight 170.2.3

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.AppleMikeyDriver 2.3.1f2

com.apple.driver.AppleIntelHD3000Graphics 8.0.0

com.apple.AMDRadeonAccelerator 1.0.0

com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.2

com.apple.driver.AppleUSBHub 5.2.5

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleAHCIPort 2.4.1

com.apple.driver.AirPort.Atheros40 600.70.23

com.apple.driver.AppleUSBEHCI 5.4.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.IOBluetoothHIDDriver 4.0.9f33

com.apple.driver.AppleMultitouchDriver 235.28

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.1f2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 86.0.3

com.apple.iokit.IOBluetoothFamily 4.0.9f33

com.apple.driver.AppleHDAController 2.3.1f2

com.apple.iokit.IOHDAFamily 2.3.1f2

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleGraphicsControl 3.2.11

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleUSBAudio 2.9.0f6

com.apple.iokit.IOAudioFamily 1.8.9fc10

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOAcceleratorFamily 19.0.26

com.apple.iokit.IONDRVSupport 2.3.5

com.apple.kext.AMD6000Controller 8.0.0

com.apple.kext.AMDSupport 8.0.0

com.apple.iokit.IOGraphicsFamily 2.3.5

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.driver.AppleUSBMergeNub 5.2.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.1.1

com.apple.iokit.IOUSBUserClient 5.2.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IOAHCIFamily 2.2.1

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.4.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7.2

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

iMac, Mac OS X (10.7.3)

Posted on Nov 23, 2012 2:54 PM

Reply

Answer 1

Kappy

Level 10

362,007 points

Nov 23, 2012 3:02 PM in response to Mr. Petrovic

What happens if you boot into Safe Mode and operate? If it doesn't panic then I suggest you uninstall the software resposible for these extensions:

com.paragon-software.filesystems.ntfs 82

com.parallels.kext.prl_vnic 7.0 15107.796624

com.parallels.kext.prl_netbridge 7.0 15107.796624

com.parallels.kext.prl_hid_hook 7.0 15107.796624

com.parallels.kext.prl_hypervisor 7.0 15107.796624

com.parallels.kext.prl_usb_connect 7.0 15107.796624

com.quark.driver.Tether64 1.1.0d3

net.telestream.driver.TelestreamAudio 1.0.5

com.Cycling74.driver.Soundflower 1.5.3

Parallels needs to be upgraded to version 8. Paragon's NTFS software is now version 10 (and not really needed if you use Parallels.) Quark item I am not familiar with. The Telestream driver I seem to remember is installed by Flip4Mac which is now at version 3.

Some or all of your third-party software is likely not compatible with Mountain Lion.

Reply

Answer 2

Mr. Petrovic Author

Level 1

0 points

Nov 23, 2012 3:07 PM in response to Kappy

So I need to spend $80 on software upgrades so my Mac won't crash after doing an update? This does not happen on 10.8.1 with the same software, but it does on 10.8.2? Everyone else's panic report for the same issue has com.apple.AMDRadeonAccelerator

there is no way everyone else has the same software installed as me. That cannot be the issue. I'm sorry for being sort of an @#$ but I have been trying to fix this for 3 months now.

Reply

Answer 3

Kappy

Level 10

362,007 points

Nov 23, 2012 3:14 PM in response to Mr. Petrovic

Not everyone else who reports a similar problem has the same computer as yours nor the same third-party software installed, so your comparison is problematic at this point. Not everyone has a Radeon extension involved because their models us Nvidia GPUs. Now, this doesn't mean the problem is not GPU related but for now there's no evidence of exactly what the problem is let alone if it's the same for everyone reporting kernel panics.

Just because you've been at it for three months doesn't mean you've done it right. So, you can argue with me or you can start by booting into safe mode.

Reply

Answer 4

Mr. Petrovic Author

Level 1

0 points

Nov 23, 2012 3:41 PM in response to Kappy

Then how do you explain massive amounts of people reporting their Macs to be Kernel Panicking and Rebooting during sleep and generating similar panic reports, all after the same update?

Reply

Answer 5

Kappy

Level 10

362,007 points

Nov 23, 2012 3:56 PM in response to Mr. Petrovic

Whatever.

Reply

Answer 6

Linc Davis

Level 10

209,739 points

Nov 23, 2012 4:02 PM in response to Mr. Petrovic

What exactly is your question?

Reply

Answer 7

Mr. Petrovic Author

Level 1

0 points

Nov 23, 2012 4:08 PM in response to Linc Davis

How can I make my iMac not Kernel Panic and reboot during sleep mode while running 10.8.2?

Reply

Answer 8

Linc Davis

Level 10

209,739 points

Nov 23, 2012 4:37 PM in response to Mr. Petrovic

You were given an answer, which you rejected. Here's another one. Back up all data, then uninstall Parallels, Paragon, the Quark driver, the Telestream driver, and Soundflower (any one which alone might be capable of causing panics, to say nothing of all of them together) and test with a clean system. See whether there's an improvement. The answer you'd get from Apple Support is to erase your boot volume and reinstall OS X, then test without restoring any of your data or applications.

Reply

Answer 9

Mr. Petrovic Author

Level 1

0 points

Nov 24, 2012 6:21 AM in response to Linc Davis

Ok I did what you said. With a Safe Boot, the Panics did not happen, but with a regular boot and all of those things uninstalled, it still happened. Also, if the bug report for this was closed as a duplicate, doesn't that mean it is a known issue that is independant of my machine and is happening to a lot of people? Here is the log:

Fri Nov 23 18:37:18 2012