Both my iphone 4s and my ipad3 will not connect to the server when trying to access my email account. Why, and how do I fix it.

Question

Both my iphone 4s and my ipad3 will not connect to the server when trying to access my email account. Why, and how do I fix it.

Since 29/10/2012 my iphone 4s and more recently my ipad 3 will not connect to the server when trying to access my email account. All I get is an error message saying that 'cannot get mail, connection to the server failed' I hadnt changed any settings it just happened. I have since done a complete re-boot on the ipad but to no avail. Anybody got any suggestions?

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.0.1

Posted on Nov 25, 2012 2:02 AM

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Answer 1

iLov

Level 2

200 points

Nov 25, 2012 2:12 AM in response to crashtestdummy69

Who are you on?

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Answer 2

Nov 25, 2012 2:20 AM in response to iLov

I assume you mean who is my network provider? It is Vodafone. This problem is not affecting my laptop.

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Answer 3

iLov

Level 2

200 points

Nov 25, 2012 2:33 AM in response to crashtestdummy69

No, I mean for email.

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Answer 4

Nov 25, 2012 2:35 AM in response to iLov

I have Microsoft windows hotmail and an Apple icloud one

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Answer 5

iLov

Level 2

200 points

Nov 25, 2012 2:37 AM in response to crashtestdummy69

Did you set it up using the Hotmail setup?

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Answer 6

Nov 25, 2012 2:38 AM in response to iLov

yes

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Answer 7

iLov

Level 2

200 points

Nov 25, 2012 2:41 AM in response to crashtestdummy69

Try deleting the account from Settings > Mail, Contacts, Calendars > Hotmail > Delete Account.

Then go Back to Mail, Contacts and Calendars and tap Add Account. Then tap Hotmail and fill in your details.

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Answer 8

Nov 25, 2012 2:45 AM in response to iLov

Already tried this and have just tried again, but still no joy.

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Answer 9

iLov

Level 2

200 points

Nov 25, 2012 2:52 AM in response to crashtestdummy69

Have you forgotten some of your details?

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Answer 10

Nov 25, 2012 2:56 AM in response to iLov

No. Everything was working fine and then it wasn't. I hadn't changed any settings or switched either one off. When the phone stopped working properly I ignored it because I always have my ipad with me but that just sopped working properly and now I am stuffed. I have tried most solutions suggested on here even wiping the ipad clean and re-booting. I did this exactly the same way as when I first got it but still no joy. The same with the phone.

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