iTunes Match Error 4002 - Can't Connect

Now I get error 4001! sigh. :-)

try this fix i gave...it should fix 4001 as well.

https://discussions.apple.com/thread/4542531?answerId=20443828022#20443828022

Thanks. I tried it. It worked for a few, now it has started with the 4001.

Has anyone been able to fgure this out? I've tried the Store, "Option-Match Off," then back on procedure. It works the first time but that's been it. I even repeated it three times. If I leave iTunes open the "Error 4002" will eventually return. The drag is that when it does, I'm not at my computer so I won't know for hours- sometimes I've left iTunes uploading a track and it never happens. I'll find out that the Error has occured when I look at my iPad or iPhone and find out it never happened, and I see that bouncing iTunes icon on my dock. Very frustrating.

It still does not work consistently and I've tried everything in the thread. Keep getting 4001 and 4002 errors. Still have mainy files "waiting".

I'm getting the error too...is this what I'm paying for? Was this EVER resolved???

What roccoboy leaves out is that you will have to have iTunes scan your entire library again...if you had already matched/uploaded music and you turn it off, when you turn it on it starts all over again.....I'm now sitting here while iTunes match gathers info on my 22,000 song library....should have caught it before I tried the method...if it works, it will be worth it, just beware....you may have to wait awhile...

Unfortunately, after reviewing my large library for many hours, I still got the 4002 error. My music is still out there, but a few songs cannot be added and I get the error. Sign..

I just paid for my iTunes match about 20 days ago and I still can't use it. I keep getting a 4001 or 4002 error. I only get the error on my Imac but not on my macbook pro. I tried to turn off match and turn it back on with no luck. Does anyone know how I go about trying to get a refund?

Awesome! Error 4002 finally fixed. Thanks

now it's error 4009. yesterday new Apple TV formare update, new iOS and looks like after the inital error Match is working and syncing across mobile, Mac and TV!

Same here.

This worked great. Thank you!!

GJ Smith

Hi roccoboy,

Defnitively turning off iTunes Match and turning it back on wirked for me. I holded the option button at the same time, but does anyone known what that does? Well rocobboy in any case thanks 🙂

I guess for me,

Now it is time for phase 2. I closed iTunes and reopened it and no error 4002 so far.

I shall continue to close and open iTunes daily. Maybe add or remove a song here and there and see if the problem doesn't appear fo a week. I may find out how the problem is made and maybe report it back here.

I had the same problem as everyone above, but operating my Itunes on a Windows7 PC (Error 4002) - which came up EVERY time i logged into Itunes.

Following RoccoBoy's steps above to the letter didn't quite work for me - however i used his suggestions and tried something similar:

Went to Store, Turned Off Genius altogether. Went back to Store, selected "Turn Genius on", entered login/password, agreed to terms etc as if logging on for first time - and Voila - worked beautifully !!

Subsequently Genius went through the motions of recompiling everything, but all good !!

Just to double-check, i closed itunes appl down, and re-opened it - only this time, NO MORE ERROR 4002 message, and connected to Itunes Store for good measure first go.

This may be an alternative/supplement tip to Roccoboys - particulalry for non Mac users (i.e Windows/PC like me)

Hope this helps someone !!

Cheers 🙂