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Level 1

8 points

The connection doctor, shows that smtp.live.com is not connecting?

Hi,

Im having the exact same problem, email has worked fine since 2008 and on friday it stopped allowing me to send email. I have no problem recieving, or sending from my iphone over the same newtwork my mac is using.

The smtp.live.com server is showing as offline, having tried changing ports, deleting and reinstalling my account.

I no longer have tech support from apple, and have reached the point I no longer have any idea what to try in order to resolve this issue.

Im based in the UK, using snow leopard on a 2008 machine and my service is provided through BT infinity.

Any help would be greatly appreciated.

Regards

Phil

MacBook Pro, Mac OS X (10.6.8)

Posted on Nov 27, 2012 2:17 AM

33 replies

Dec 3, 2012 4:01 PM in response to Untzy

Untzy, did you do anything else? No change for me either. It is clearly something to do with the 'physical' connection into the Home Hub as why would BT fon work otherwise! Still get this error in connection doctor

READ Dec 03 23:53:16.459 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

220 BLU0-SMTP401.blu0.hotmail.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Mon, 3 Dec 2012 15:53:16 -0800

WROTE Dec 03 23:53:16.475 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

EHLO sean apple mac.home

READ Dec 03 23:53:16.572 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

501 5.5.4 Invalid Address

Dec 3, 2012 4:29 PM in response to Untzy

Ok finally I seem to have cracked it by using BT's outgoing mail server rather than my email providers (in this case hotmail). Utilise this server mail.btinternet.com, it requires authentification so you need to have your bt account and password when setting up this smtp server. Access preferences in mail, select the smtp server list in advanced and add a new server. Make sure you are using this one when you send. The first time it will take a while. You also need to authenticate your email addresses with bt from within the account above if you've never done so. Whole process is described here http://www.pdoc.co.uk/btbroadband.shtml

Untzy Author

Level 1

8 points

Dec 4, 2012 12:44 AM in response to sjallam2012

Glad you managed to get it working.

The connection doctor, shows that smtp.live.com is not connecting?