Steve Starratt
Level 1 (13 points)
Mac OS X

Q: iTunes 11 crashes when syncing iPhone

     I just installed iTunes 11 and it crashes every time I try to sync my iPhone 4S.  As soon as it tries to update an app on the iPhone it crashes.  Any ideas?

Mac mini, OS X Mountain Lion (10.8.2), 8GB Memory

Posted on Nov 29, 2012 11:14 AM

by Steve Starratt,Solvedanswer
Steve Starratt Steve Starratt
Level 1 (13 points)
Mac OS X
A:

After restarting both my iPhone and my Mac the app sync process works again.  I guess Apple should have required a restart after the install.

Posted on Nov 29, 2012 9:07 PM

Close
Steve Starratt

Q: iTunes 11 crashes when syncing iPhone

  • All replies
  • Helpful answers

Page 1 of 3 last Next

  • by Lanny,

    Lanny Lanny Nov 29, 2012 11:16 AM in response to Steve Starratt
    Level 6 (8,041 points)
    Desktops
    Nov 29, 2012 11:16 AM in response to Steve Starratt

    It's synching okay with my iPhone 4.

  • by Steve Starratt,

    Steve Starratt Steve Starratt Nov 29, 2012 11:35 AM in response to Lanny
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 11:35 AM in response to Lanny

    Try to update or add a new app and see if it works.

  • by whatheck,

    whatheck whatheck Nov 29, 2012 11:38 AM in response to Steve Starratt
    Level 5 (4,092 points)
    Nov 29, 2012 11:38 AM in response to Steve Starratt

    Try restarting your Mac and your iPhone.

     

     

    If that doesn't do it, try to narrow it down a little.

    What is syncing to the iPhone when iTunes crashes?

     

    Do you see the problem when you deselect some of syncing options, or just deselect the one that is shown at the top of iTunes when you sync?

     

    If it's a podcast, video or audio track, did you get it from the iTunes Store?

  • by Steve Starratt,

    Steve Starratt Steve Starratt Nov 29, 2012 11:46 AM in response to whatheck
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 11:46 AM in response to whatheck

    I restarted the iPhone, but not the Mac.  It was trying to sync the update to Apple's Remote app.  I deleted the app and tried to install it with another sync, but iTunes crashed again.  The download and install worked OK on the iPhone.

  • by Steve Starratt,

    Steve Starratt Steve Starratt Nov 29, 2012 12:03 PM in response to Steve Starratt
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 12:03 PM in response to Steve Starratt

    This is definitely an app sync problem.  I tried to install a new app that has never been on my iPhone and iTunes 11 crashed. If I am not updating or adding a new app the sync works OK.

  • by Hendel,

    Hendel Hendel Nov 29, 2012 12:29 PM in response to Steve Starratt
    Level 1 (0 points)
    Nov 29, 2012 12:29 PM in response to Steve Starratt

    Me too - syncing either iPad or iPhone to iTunes 11 OS X crashes it every time when it gets to the apps. Several apps stuck at "Waiting" on both devices. Really don't want to delete/reinstall all the apps and lose their settings if I don't absolutely have to...

  • by Steve Starratt,

    Steve Starratt Steve Starratt Nov 29, 2012 12:44 PM in response to Hendel
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 12:44 PM in response to Hendel

    That is exactly what I see too.  It looks like Apple missed a big bug.  Can you say 11.1?

  • by Steve Starratt,

    Steve Starratt Steve Starratt Nov 29, 2012 1:17 PM in response to Steve Starratt
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 1:17 PM in response to Steve Starratt

    I restarted both my iPhone 4S and my Mac and I was able to to add a new app to my iPhone.  I'll update this as soon as I can try an update to an app.

  • by annotated,

    annotated annotated Nov 29, 2012 6:50 PM in response to Steve Starratt
    Level 1 (0 points)
    Nov 29, 2012 6:50 PM in response to Steve Starratt

    Same here. It gets to syncing apps and iTunes crashes. I'm using an iPhone 5. Where do we go from here?

  • by Steve Starratt,Solvedanswer

    Steve Starratt Steve Starratt Nov 29, 2012 9:07 PM in response to Steve Starratt
    Level 1 (13 points)
    Mac OS X
    Nov 29, 2012 9:07 PM in response to Steve Starratt

    After restarting both my iPhone and my Mac the app sync process works again.  I guess Apple should have required a restart after the install.

  • by annotated,

    annotated annotated Nov 30, 2012 7:30 AM in response to Steve Starratt
    Level 1 (0 points)
    Nov 30, 2012 7:30 AM in response to Steve Starratt

    Restarting the phone and computer did not work for me. I restored my iPhone and now  none of the apps will copy over and so I am stuck in limbo. Nothing will copy over. Prior to the restore the updares were stuck ie pending download hence the decision to restore. Any suggestions?

  • by CJV3,

    CJV3 CJV3 Nov 30, 2012 11:39 PM in response to Steve Starratt
    Level 1 (0 points)
    Nov 30, 2012 11:39 PM in response to Steve Starratt

    After updating my iTunes to version 11 I experience the same issues as all of you on iPhone 4S iPhone 5 and the New iPad. Sync crashes when it gets to the step when it is to update apps. I reset my phone and cleared everything. Sync would then work for calendars and music. But when I selected to sync apps it crashed again. In addition updates run from the App Store on Wifi hang up and never load. I like the new look and the arrangement of the features. Too bad it doesn't work right. iTunes 11 = Maps.it looks and works like another rush job. Has Apple not yet learned its lesson. What happened to the old mantra - "It just works."

  • by Vrolijkje,

    Vrolijkje Vrolijkje Dec 1, 2012 3:36 AM in response to CJV3
    Level 1 (0 points)
    Dec 1, 2012 3:36 AM in response to CJV3

    Same problems here, syncing Iphone 4, 4S results in crashing iTunes after 2 min's ; sending in the crash reports to Apple and hope for solution .. restart of both the MBP and the iphone(s) did not do the trick btw

  • by XianSea,

    XianSea XianSea Dec 8, 2012 8:50 AM in response to Steve Starratt
    Level 1 (8 points)
    Apple Music
    Dec 8, 2012 8:50 AM in response to Steve Starratt

    I'm having exact same issue.  Running Windows on a PC.  iTunes crashes when getting to the point of synching the apps.  Very irritating!

    It's the latest iTunes update (11.0...) and I have an iPhone 4S.

Page 1 of 3 last Next