@ IshBish.
You cynic! 😉
You're absolutely right, of course, it's the world we live in.
Trying to approch these untouchable big corporations is an increasingly difficult task, which they make more and more difficult which is a deliberate ploy.
Sadly, even institutions here in the UK, such as the BBC and even official government organizations have now fallen victim to the same policy.
And, if you desperately want to speak to/contact an individual, you find yourself up against endless barriers preventing you from doing so.
The "contact," details are often buried away somewhere making them difficult to find.
If you find them, then you'll more than likely find the sort of "feedback," option presented to us by Apple, which often begins with Orwellian "Newspeak," along the lines of:
"We love to hear your opinions," etc. etc.
If, by some miracle you do get a "reply," it often fails completely to deal with the issue you've raised, or involves a "stock," response which is just as irrelevant.
And, as far as something as "personal," as a phone call, forget it, you'll be presented with even more barriers and then after waiting 20 minutes be given endless repetitions of a recorded message along the lines of:
"Did you know you can find many of the answers to the sort of questions people ask on our Website?" 😉
One of the few exceptions to the above I've found is Amazon, who, in the UK have a policy of asking for your number and then ringing back within an agreed amount of time, which is brilliant.
However, this "feedback," malarky from Apple is probably worth a go, if only to register the number of of people who're hacked off with iTunes 11 and a quick search on the net will demonstrate that we are legion..
Sez Apple:
"We cannot respond to you personally."
Sez I: Why the **** not?
We are your customers..look after us!