iTunes 11 not updating play count & Last played

What a Bummer!


There is something seriously wrong with this update. That has happened never before!


Who's the next to leave from Apple?

Posted on Nov 29, 2012 1:04 PM

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145 replies

Feb 11, 2013 7:58 PM in response to AnttiU

For those of us that do not use crossfade and never had it turned on and still have this problem I am testing this. Maybe someone has tested this already. I back up to the cloud and lately I have noticed that the play count is sparatic. Only when I sync it to the computer does the play count update. This is new, as I have always backed up to the cloud. Any thoughts on this? Goes with iOS 6.0 and 6.1. So for me, I have to manually sync all the iphones and ipods to the computer to update the play count.

Mar 11, 2013 9:38 AM in response to logres

Your problem seems to describe mine exactly. Random play counts are disappearing, but the "Date Last Played" remains. I've taken a screenshot of my issue. I'm on a playlist called "Never Played It", organized by Date Last Played, with Play Count displayed. Logically, there should be no way to sort this list by "Date Last Played", but there they are at the top of the screen. Right now there's about 20 of them... nearly all were purchased iTunes files (though some were pre-DRM and others post-DRM) Guessing I can expect more each time I sync my iPod?


I create my iTunes experience largely using Play Count, so this development is unacceptable.


Here's the screenshot:

http://i1117.photobucket.com/albums/k600/jkathrens/neverplayed.png


If the most recent iTunes update fixes this problem, please let me know and I'll grab it before my library is destroyed piece by piece.

Mar 29, 2013 6:10 AM in response to AnttiU

I just discovered this issue today... with the Date Last Played and Plays count not getting updated (on iTunes while playing song from iTunes).


Does not seem to happen on all songs being played... but happens always on what particular "song" that is only 20 seconds long... played shorter "song" that was 14 seconds and it updated properly.


I do not have Crossfade on, so that does not seem to have anything to do with it.


And I am updated to the current release Version 11.0.2.26.


I hope Apple gets this fixed... it is very annoying... especially since I will be very aware of the issue and will want to keep checking everytime a song plays.

Apr 14, 2013 4:45 PM in response to AnttiU

The problem continues, at least for me. I don't use crossfade (never have), and random songs' plays aren't registering (I put all of my songs on a new computer in February... I had to start fresh, so they started from zero plays).


At first I thought that only some of the songs I had bought on itunes were affected, because for a number of them, at the end of playing some of the songs, instead of moving on to the next one (either sequentially or by shuffle), itunes would just stop, and the play wouldn't be registered.


I downloaded these songs from the store again, and the problem was fixed.


Now, however, I see that a number of the songs I put on itunes via CD are not updating their playcounts... this is happening even thought other songs from the same albums ARE updating.


Why? I have no idea.

Apr 14, 2013 5:10 PM in response to 473Bellwood

Even though I don't use crossfade, I just turned it on, clicked out of itunes, opened itunes again, turned off crossfade, clicked out again, opened itunes again, played a "problem song," and then re-started my computer.


The song is still counted as "played," so maybe it's working... I'll keep my eye on it, to see if it suddenly reverts to "unplayed" a week from now.

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iTunes 11 not updating play count & Last played

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