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iPhone won't show up in iTunes 11.

I recently downloaded and installed iTunes 11, and since doing that my iPhone 4 won't appear in iTunes. It shows in My Computer, but not in iTunes. I've updated the drivers and restarted AMDS etc but no luck. Anyone have the same problem or any suggestions? Cheers.

iPhone 4, iOS 6.0.1

Posted on Nov 29, 2012 1:35 PM

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80 replies

Feb 8, 2014 11:18 PM in response to saaamo

I have the same problem when plugging in my iTouch (4th Gen) on a Win 7 Pro machine. I've tried it many times and rebooted, but always the same thing happens, which is that Windows detects the iTouch is connected, because the pop up window always pops up, but iTunes won't detect the iTouch. All of this happened after donig an iTunes update from v11.1.3.8 ro the latest version. The updated version did not work at all. Tons of people have been having problems with the latest iTunes upgrade on the forums. They recommended that I uninstall iTunes and reinstall. I tried that and it still wouldn't work, so luckily I had my old v11.1.3.8 of iTunes and used that to reinstall, since that was the version that worked fine before electing to do the upgrade. Now iTunes was working again, but the only problem now is that it won't detect my iTouch, so I can't sync. This latest iTunes update has caused me nothing but problems and I'm still fighting to get everything working again. If I had not upgraded iTunes, everything would have been fine.

Feb 14, 2014 6:57 PM in response to saaamo

Following Step #5 (Verify that the Apple Mobile Device USB Driver is installed) on this page worked in my situation. I had to do it for each device that I connect to my pc. In my case, my devices were showing up under "Portable Devices" in the Windows 8 device manager, and upgrading the driver as instructed got them to show up in iTunes again.


http://support.apple.com/kb/TS1538

Apr 7, 2014 4:56 AM in response to saaamo

I had the same problem so followed a combo of suggestions. What worked for me was to shut down browers, iTunes, iPhoto, unclick Email phishing and malware protection in settings. With iPhone not connected to computer, I then restarted computer, connected iPhone opened iTunes and there it was in upper right where it had appeared before I updated to iTunes 11. Not necessary to uninstall/reinstall iTunes. I went back into settings and clicked Email phishing and malware protection it still works.

iPhone won't show up in iTunes 11.

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