RogerOut, I disagree with your disagreement. 😉 Jobs clearly differentiates between just any "new product" as opposed to one that truly benefits the customers in saying:
They have no conception of the craftsmanship that’s required to take a good idea and turn it into a good product. And they really have no feeling in their hearts about wanting to help the costumers.”
It's obvious, as you note, they are not living up to this, as many of their most recent "updates" to various products are not improvements, and in some cases abject downgrades in their functionality & "intuitiveness", the primary qualities & reason why so many of us chose Apple over Microsoft. But Jobs' take is accurate, he understood, & evidently had that "feeling in his heart" as to what products people would like & enjoy using. Those in power now are very off-course.
His remarks allow me to see a parallel to major record labels, once run by music-loving entrepreneurs, now taken over by corporate bean counters, same with CNN, which once in the hands of Time/Warner ("the worst decision of my life" - Ted Turner), became less a news network, and more a rudderless news/entertainment network in search of ratings....
Once profit motive becomes the guiding principle, the fount of creation shifts from the heart to the head, & you can pretty much predict that products & services will drift further & further away from true quality, & real value...
