iTunes 11 Check for Updates button not working

Anyone else having a non-responsive "Check for Updates" and "Get More Apps" button (found in the apps pane)? Clicking either button yields no result, no dialogue bubble to acknowledge the input, not even an error message that it can't connect or that there's no updates available like in previous versions. As of this morning, the button is displaying that I have "3 Updates Available", but clicking on the button does not do anything, the same goes for the adjacent "Get More Apps" button. I ran Disk First Aid's permissions etc. and rebooted, was able to get it to work for the first try, and then thereafter it has reverted back to non-responsiveness. I also resorted to re-installing the iTunes 11 via a fresh download, still the same bug. This versions suffers again from a lot of bugs (and missed opportunities) and I can't revert back to v10.7 because Mountain Lion simply won't let you. Le sigh.


😕 😟 😠


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MacBook Pro 17, Mac OS X (10.7), 500GB/7200HD, 4GB RAM, '08 Non-uni

Posted on Nov 30, 2012 9:36 AM

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16 replies

Nov 30, 2012 11:55 AM in response to pogle1

I think I might be on to something with my setup. I use Synergy to share my keyboard and mouse between my Windows PC and MacBook Pro. The keyboard and mouse are physically hooked up to the Windows 7 computer. Just out of curiousity I plugged in a USB mouse on my Mac and clicked the update button. Sure enough it took me to the list of apps available to update.


Apple must have changed the way they deyect mouse clicks on certain buttons within iTunes 11 it seems. I can click on that button all day with my mouse over Synergy and nothing hapens. I use a USB mouse and it works fine.


I saw a similar issue with clicking on URLs in the old Tweetie for Mac a long time ago.

Nov 30, 2012 1:02 PM in response to botsmack

Wow, you are defintely onto something right there! I forgot to mention in my original post that my MBP works with shared keyboard and mouse with another Mac Mini and a Dell (Vista) via Syergy v1.4.10. So, disconnected my MacBook Pro from Synergy (Mac Mini with ML is the host server) and used my Bluetooth mouse and bam—the clicks registers again! I'm glad I finally found the reason for this wonkiness as it was driving me mad, but Apple has a serious bug here, if not Synergy. I also noticed my mouse suddenly disappearing when using Synergy between 3 Macs, but that's a different topic for another day.

Dec 5, 2012 8:31 PM in response to lpotr4

Running iTunes 11 on Mac OS 10.6.8. I manually sync my apps/songs/etc.

I atttempted to updates apps using ITunes. The "Check for Updates" at bottom left was non-responsive. I tried:

• Disconnecting the phone (2x), then reconnecting to iTunes

• Relaunching iTunes (2x)

• Reverting back to the previous version (ugh - don't try it)

Googling the problem lead me to many MacRumors and Apple forum threads.


Went to work, tried again tonight and success! The only thing I can attribute the sudden functionality of updating via iTunes is from REBOOTING my G5. BTW, I am using a wired mouse.


Feeling a little silly that I didn't try that earlier.

Apr 12, 2013 3:22 AM in response to lpotr4

I am having this problem too, with no keyboard sharing involved. Have rebooted and restated itunes several times. Once, it went so far as to let me into the "updates available" page to see the 39 updates availalbe, but then was unresponsive, both to clicking the "update all" or to individual app update clicks.


I just did a Flash update last night, could that be related? Flash 11.7.700.169 - I just reinstalled that Flash version but the same thing. Would rather not have to mess around with downgrading Flash or other steps like that...

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iTunes 11 Check for Updates button not working

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