Preview app not working [SOLVED]

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Level 1

2 points

Preview app not working [SOLVED]

Adding this in case it helps someone else.

System: OS/X 10.8.2

Problem: Preview app launches but hangs; menu bar appears but now indows open, and the menu is unresponsive. Must force-quit to close. Preview -works- for a different user.

Solution:

In Finder, open ~/Library/Containers (to open the hidden Containers folder, in Finder use Shift-Command-G and type ~/Library/Containers in the pop-up window)
Delete the entire com.apple.Preview folder
Restart Preview

Assumption: the folder contains a cache folder, which probably held something with a circular reference. I did not try surgically removing the cache but went for the nuclear option of wiping the entire folder.

Perry

Posted on Dec 1, 2012 8:34 AM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

Mar 16, 2017 10:30 AM in response to Deshpande

Quit Preview.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

Credit Linc Davis for this solution.

Preview Reset automatic download - 3rd party solution

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