1 Reply Latest reply: Dec 1, 2012 9:45 AM by King_Penguin
bastandefer Level 1 Level 1

You make this too hard to get support from a person not used to this. I will have to cancel all this it looks like.

I need to keep my grandson from being able to accidentally buying stuff like coins in a game. He is six.


iPad, iOS 6.0.1
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again, you should be able to turn off in-app purchased via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions (the default is a 15 minute period during which it doesn't need to be re-entered)