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Reinstall OS x "could not find installation information for this machine"

Early 2011 MacBook Pro upgraded (on-line) from Lion to Mountain Lion.

Going to Rocovery Console (Command+R) during startup and choose "Reinstall OS X".

Clicking Continue in OS X Mountain Lion window, clicling contionue in

"To download and restore OSX, your computers'elidgilibility will be veryfied with Apple"

and got error:


Could not find installation information for this machine.

Contact AppleCare.


Well, when I retirn from the office, AppleCare is not working anymore.


Any idea what to do?


Thanks.

Posted on Dec 4, 2012 6:17 AM

Reply
24 replies

Aug 10, 2015 3:52 PM in response to vladimirku3n

I Have a solution and i did it

first of all u turn off ur wifi and connect internet via cable then restart again disk utilities this time m **** sure u cannot recieved this error like that "could not find installation information for this"i hope u understand the process turn off wifi connect internet via cable or u can try any other network like u can use usb type internet device or any other device

thanks

if u succesfully did this so plz for kind of reward just pray for me

Feb 18, 2016 1:50 PM in response to vladimirku3n

Sometimes your mac will get kicked off of your wifi network when trying to restore (I was reinstalling OS X after erasing the hard drive and my internet connection was interrupted. I had to restart my mac and go back into recovery mode when I received the "could not find" message when trying to reinstall). Make sure you are connected to the correct network and your password is correct.

Jul 18, 2016 11:15 AM in response to crosspie

I know this post is years old, but thought I'd answer for anyone else.


You're probably not connected to the internet. Make sure you are on your wifi network by selecting the WIFI network in the top right corner, or hard wired with ethernet.


I'm not sure why they don't have a different error message for this particular scenario, but in my case this resolved it instantly.

Sep 5, 2016 4:53 PM in response to vladimirku3n

Hello,


Note: My solution only applies to those who have previously installed and/or upgraded OS X on another Mac, or on the same Mac you´re having issues with. You will also need a complete Time Machine backup. If you have, read on.


I was having this particular issue, and I was connected to WiFi and internet the whole time, but it didn´t make any difference. However, I solved it by using the Migration Assistant app, located in

/Applications/Tools

I had problems upgrading from Lion, because that´s the OS version I installed first, and that´s why the rescue partion got "stuck" on Lion as well - which ultimately resulted in the error message we all know.


But anyway - I opened up the Migration Assistant, and plugged in my external Time Machine drive.

I chose to transfer my user details, Documents, "Other Files" (which includes a "receipts" folder, with a register of almost everything I´ve downloaded from App Store, and that´s the important stuff I believe. Don´t take my word on it, I may be wrong).

Lastly I selected "Downloads", although I doubt that one made any significance 😀


With Firewire (this was on my oldest Macbook Pro), the whole deal took about 1 hour. Then I ran the installer for Yosemite (the one that previously resulted in the error message), and after a minor hiccup, everything went smooth from there.


Hope it helps someone.


Andreas 🙂

Reinstall OS x "could not find installation information for this machine"

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