This procedure is a diagnostic test. It will make no changes to your system.
Quit the application if it's running.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo opensnoop -n QuickTime
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. If you don’t have a login password, you’ll need to set one before you can run the command.
Now launch the application. Text will begin to scroll in the Terminal window. When the application crashes, quickly switch back to Terminal and press the key combination command-period to stop the command.
Post the text output — please, not a screenshot — from the Terminal window, below what you entered.
If any personal information, such as your name, appears in the output, edit before posting, but don’t remove the context.
You can then quit Terminal.
Important: There seems to be an obscure bug in OS X that sometimes causes input devices to lag or stutter after running opensnoop. If you notice this behavior, simply reboot to clear it.